“Our Scality RING system is designed to be 100 percent available and now with Scality HALO we have the cloud monitoring assurance for customers to guarantee 100 percent uptime for their Scality RING and S3 environments,” said Daniel Binsfeld, VP of DevOps and Global Support at Scality. “Our customers, both service providers and enterprise companies, must deliver on strong Service Level Agreements to their users. With Scality HALO we provide peace of mind and confidence that downtime can become a thing of the past for everyone.”
Scality HALO continuously monitors customer environment in real time and provides predictive analytics to ensure storage systems are performing optimally. Comprehensive dashboards with 100s of useful diagnostic metrics, monitoring system level statistics, component processes, memory, disk and many other key elements. It provides intuitive, user-friendly visualisation of events, proactive fault and incident detection, configuration assistance and system health checks. The Scality HALO system is a smart learning system which uses previous system behavior to define predictive range KPIs (Key Performance Indicators). These KPIs can then detect aberrations in the storage environment before they become problematic. Automatic alerts are triggered to notify key personnel who can proactively respond and maintain continuous uptime. Scality HALO comes in two programme levels, a full-featured DCS edition and a Standard version. The Standard version is available to all Scality customers for free and includes up to 15 diagnostic metrics.
“The Scality support team is always ready to answer any question, reacts quickly and skillfully resolves any issues,” said Bart Provoost, Manager of Network Applications and Services at Telenet. “As we continue to scale our capacity, we look forward to deploying new features, knowing that Scality support will be with us all the way.”
Scality Dedicated Care Services (DCS) is a premium add-on programme to the company’s standard support service. It reinforces Scality’s best-in-class customer service through standardised business operations, engineering reviews, access to dedicated customer service engineers, systematic audits of Scality RING and prioritised escalation processes. All DCS customers who implement Scality HALO Cloud Monitor will be provided a 100 percent Availability Guarantee.
“To guarantee the optimal service quality for our Scality RING deployment, Orange Cloud for Business is using Scality Dedicated Care Services. It’s impressive, the speed at which the Scality team proactively identifies and resolves issues,” said Thierry Lompech, Cloud Infrastructure Manager at Orange Business Services. “The cooperation with the DCS engineers helps our Engineering and Operational teams to improve their skills and provides a warranty for us and our end users.”
