A lack of guidance and support from suppliers was found to be the number one reason for this, highlighted by 47 per cent of businesses. Forty-five per cent also said they lacked a dedicated resource to make use of the technology while more than a third (37 per cent) said the technology was incompatible with existing systems and processes.
“Investment in technology is crucial in helping businesses to stay nimble, adapt to changes in the market and to turn operational data into genuine business intelligence,” said Beverley Wise, Director UK & Ireland at TomTom Telematics. “But investment alone is not enough and many organisations do not get the results they anticipate because they fail to plan beyond the implementation phase.
“This means potential suppliers should be scrutinised to check they offer ongoing consultancy and support services, continuously invest in research and development, and create solutions that are adaptable enough to integrate with other software or hardware. Long-term success can also be aided by a clear organisational policy that assigns ownership to the appropriate employees, outlines training requirements and establishes practical processes for data management and analysis.”
