Slovenia-based SKB banka (SKB) is partnering with Engagement Banking technology provider, Backbase, to accelerate its digital transformation and ensure a seamless banking experience for all new and existing customers. The partnership will see SKB adopting Backbase’s Engagement Banking Platform, enabling it to provide digital banking and digital sales solutions to its retail, SME and corporate banking customers, enabling frictionless self-service and digital onboarding capabilities.
As a member of the OTP Group (OTP), a Hungarian-based banking group providing services across Central and Eastern Europe, SKB will be the first of many collaborations between Backbase and other members of OTP – with plans to expand across eight countries. This partnership will lay the foundations for a single, unified Engagement Banking Platform that will support the harmonization of multi-channel architecture across OTP’s various subsidiaries in Central and Eastern Europe. Deployment across further banks within the group will enable accelerated time to market for new digital solutions, as well as a lower cost of technology ownership. All while operating on a secure, efficient, and sustainable platform that is agile and scalable.
Backbase’s Engagement Banking platform will further enable SKB to unify its online and mobile experience onto a single platform, creating a frictionless and highly personalized experience for its customers, while simultaneously empowering its employees to deliver improved service through increased efficiency, transparency and connectivity.
In addition, the partnership will enable SKB to realize its goal of achieving greater control over the development, optimization and customization of its entire digital banking offering, helping it to provide an enhanced end-to-end journey for its customers, and allowing it to orchestrate every step of the customer lifecycle across all touchpoints – from seamless, instantaneous online onboarding to enhanced customer service and personalized offers.
Anita Stojčevska, Chief Executive Officer at SKB banka comments, “We were looking to partner with a trendsetter in the digital banking world to help us achieve our goal of providing the best digital banking experience in the market – and Backbase was the natural fit. With Backbase as our partner, we will be able to provide the solutions our customers expect and continuously meet their needs as they grow. We are confident that this is the beginning of a longstanding relationship with Backbase, and that the partnership will be crucial to not only our evolution and expansion, but also that of many other OTP Group member banks.”
Matthijs Eijpe, Regional Vice President EMEA at Backbase: “SKB banka consistently strives to maintain its best-in-class status, as evidenced by repeated external recognition of its outstanding business results. We are delighted that SKB selected Backbase as its partner to support the seamless growth of its digital banking solutions. We look forward to supporting not only SKB, but also the wider OTP Group, to help them to continue to provide the outstanding banking services that customers have come to expect”.
