BMC partners with Google Cloud

Open, scalable, modular cloud-based solutions for service and operations management address customers’ business needs.

BM has entered into a multi-year agreement to deliver BMC Helix service and operations management solutions on Google Cloud. Customers get a secure, low-latency cloud infrastructure, and streamlined access to Google Cloud capabilities that give companies of all sizes access to an enterprise-grade solution on their journey to become an ADE.

 

The BMC Helix solution is already a market leader in reliability, scalability, flexibility, and delivery of business value to customers. Google Cloud’s focus on supporting global enterprise customers with data analytics and contact-centre AI, coupled with the BMC Helix platform’s open, micro-services-based architecture, now provides even more companies with the innovation and technology choices they need to succeed amid ever-changing market dynamics.

“Bringing BMC’s platform to Google Cloud will enable businesses to quickly deploy and scale its enterprise automation capabilities in a secure and trusted environment,” said Janet Kennedy, VP, North America at Google Cloud. “We’re thrilled to support BMC’s growth in the cloud, and to jointly help enterprises modernise and automate their most critical systems and services through the use of cloud infrastructure, AI, ML, and data analytics.”

This announcement extends the BMC and Google Cloud partnership. The BMC Helix platform currently provides customers with the choice of using a variety of Google Cloud technology integrations, including:

Google Translate for virtual agents, chatbots

Google Analytics for measuring service experiences

BMC Helix Discovery utilising Google Identity-Aware Proxy (IAP) for deep, secure dynamic Google Cloud estate mapping

“We bring customers choice without compromise,” said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC. “Partnering with a premier, highly-valued cloud provider like Google Cloud supports our multi-cloud strategy to give our customers access to best-in-class enterprise service and operations management solutions whenever and wherever they’re needed. Our unique approach, innovative solutions, and strategic relationships will continue to provide our customers with the options they need now and into the future.”

 

As a result of the partnership’s initial collaboration, the BMC Helix ITSM solution will be available on Google Cloud in the U.S. in early summer 2022.

In the largest global report on data streaming, 89% say DSPs make AI adoption easier.
73% are investing in AI-specific security tools with either new or existing budgets.
Public sector organizations recognize the potential of AI for enhancing decision making, improving...
AAIA allows experienced auditors to demonstrate their knowledge on AI governance, risk, operations...
Dynatrace to provide full-stack observability for NVIDIA Blackwell reference design unveiled at...
Powerful AI infrastructure and solutions, backed by a broad partner ecosystem and global services,...
Unveiled at the RSAC™ Conference, the 2025 LevelBlue Futures Report finds only 29% of executives...
55% of businesses admit wrong decisions in making employees redundant when bringing AI into the...