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Amdocs has been selected by digital infrastructure company Colt Technology Services to deliver a powerful, robust platform that digitalises and automates Colt’s global product and service inventory for an enhanced customer experience.
The collaboration will facilitate widespread enhancements to Colt’s service delivery, engineering and network operations, giving Colt teams the ability to deliver a wide range of provisioning changes, capacity planning and fault-resolution services across a single, connected platform, in real-time and across borders. It will also enable greater self-service options for customers to manage their own infrastructure changes if they choose to.
The new Amdocs Resource Manager (ARM) solution is a cornerstone in Colt’s continuous modernisation journey, focused on delivering digital infrastructure services that empower its customers and employees worldwide.
“At Colt, our purpose is to put the power of the digital universe in the hands of our customers wherever, whenever and however they choose,” said Ash Surti, EVP – Technology and Security, Colt Technology Services. “Our journey of continued modernisation is helping us to deliver this purpose, to drive the best customer and employee experiences, to attract next-generation talent and to deliver against our sustainability targets.”
He added: “This partnership is a critical component of our multi-year digital transformation roadmap, and Amdocs is the right fit to take our business to the next stage. They understand our transformation goals and share our ambitions for an Open Digital Architecture framework. We’re excited to be working with them at this pivotal point in the Colt story.”
“The needs of business customers are complex and varied, and we’re thrilled to help Colt transform their network to better meet those demands,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “Today’s enterprises face an expectation for agile, boundless and on-demand experiences, that necessitate a re-imagining of what the network can deliver. Our software-driven network portfolio ensures that Colt will be able to meet these diverse and evolving enterprise expectations today, and in the future.”
