Kohler introduces QR Code to streamline EMEA Aftermarket Support Services

The QR code, to be embossed on units ranging from 6 TO 4500kVA, can be scanned with a smartphone at the end of the commissioning process, allowing individual gensets to be registered within minutes. Technicians can also apply the QR Code retrospectively to any existing fleet.

“Using the QR code will allow end users to register generators and activate warranties in the most efficient manner,” said Kevin Bougault, Kohler Product Manager, Small Diesel. “Registration will also ensure end users can access a full range of aftermarket services such as maintenance and spares.”

Integration of the QR code onto the industrial range will also give distributors and dealers increased visibility of the size and location of the global fleet, ensuring each unit is supported across its lifecycle. “Kohler is committed to encouraging good communication between distributors and dealers and end users, enhancing the customer experience,” said Kevin Bougault.

The registration of the generating sets via the QR code represents the first step in digitizing aftermarket support services. QR code functionality will be extended to give online access to technical data in product manuals and maintenance books. It will also support a ticketing service that will allow distributors and dealers to respond to any request concerning warranty returns, technical assistance, commissioning, or spare parts quotation. Phase two will involve roll out to other regions globally.

“Ultimately, digitalization will allow us to better support customers throughout the product life cycle,” added Kevin Bougault.