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CGI’s partnership will enable the gas distribution company to reduce operating costs, improve service levels and increase operational efficiency in all service areas. SGN, one of four gas distribution companies in the UK, supplies homes in Scotland, the South of England and Northern Ireland.
Andrew Quail, Director of IT and Innovation at SGN, said: “CGI will provide high-quality, UK-based IT services that will integrate with our teams and IT supply chain. Having worked with SGN since 2019, and having been involved with many of our IT projects and programmes, CGI has demonstrated a continued quality of delivery and has great insight into our requirements. We are very much looking forward to working with them to significantly improve our IT services, helping us to continue providing exceptional customer service, and to focus on providing energy safely and efficiently to our customers.”
CGI will provide seamless IT service management to deliver increased IT availability to SGN’s workforce, improved control of the IT end-user estate and higher levels of customer satisfaction. Enhanced monitoring will predict when challenges may arise ahead of time to prevent downtime, enabling SGN’s field engineers to focus on their daily tasks efficiently and effectively.
Mark Aston, CGI Senior Vice President and Business Unit Leader responsible for the utilities sector, said, “SGN provides essential services to almost six million UK homes. They require high-quality, on-demand and expert solutions to support their employees through UK-based IT services. CGI is perfectly positioned to provide this service given our leading expertise for utilities in the UK and globally.”
SGN’s 5,000 field engineers and office employees will be supported by CGI’s five-star service desk based in Bridgend, Wales. The CGI service desk was presented with the Recognition Award for commitment to service excellence at the Welsh Contact Centre Awards 2022 and has also achieved the Service Desk Institute’s (SDI) 5-star accreditation for 11 consecutive years.
