Digitalisation World

Generative and agentic AI set to transform customer service

Published in AI Digital Business Tech & Trends

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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Swiss law firm Homburger AG moves to iManage Cloud

Published in Cloud + MS Vendor

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

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Improving the digital employee experience

Published in Partner Vendor

Use cases put people at the center of automated endpoint management.

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SailPoint expands MSP offering

Published in Partner Vendor

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

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Compass Datacenters and Schneider Electric use AI to transform data centre maintenance

Using Schneider Electric EcoCare and the power of data analytics, Compass is realizing a 40%...

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Syntys enters MENA market

Syntys launches with significant operational footprint and ambitious expansion plans.

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Vertiv introduces flexible, high-density heat rejection system

The Vertiv CoolLoop Trim Cooler is an energy-efficient and space-saving solution designed to...

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Verne strikes 10MW deal with Nebius to further expand Europe’s AI capacity

AI infrastructure company Nebius to deploy new NVIDIA GPU cluster at Verne’s 100%...

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Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

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Bringing the future faster to the EMEA data centre market

Excel Networking Solutions, a leading EMEA wide supplier of cabling solutions for the LAN...

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TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

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WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that correlates identity, endpoint, cloud, network, and vulnerability...

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast'...

Spark set to revolutionise the IT service desk

Denis Schertenleib, Nexthink’s Senior Director of Product, believes that the IT service desk won’t survive the next five years and that agentic AI will be the future of IT support. He also discusses...

Building a strong Finnish ecosystem around data centre investments

Antti “Jogi” Poikola newly appointed Managing Director of the Finnish Data Center Association (FDCA), explains how Finland has an exceptional opportunity to become a leading country in sustainable digital...