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NEWS
AA Ireland selects Sabio to manage major IT infrastructure investment

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre.

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NETSCOUT expands its cloud offering

24x7 service level agreement testing of cloud-based services for successful migration of mission-critical applications.

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NEWS
85% of users believe ITSM analytics will enhance IT service delivery

ManageEngine has publsihed the results of their survey, Everything you need to know about ITSM analytics: Industry Insight 2016. Some striking numbers from the survey include that 36 percent of users believe that analytics would improve service desk efficiency, while 30 percent believe it...

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Enterprise-ready digital performance monitoring for OpenStack

Availability of the only end-to-end Digital Performance Platform for OpenStack marks a major milestone in the next wave of cloud migration.

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NEWS
Creditsafe selects Axios to transform global IT support

Creditsafe, the world’s most popular supplier of company credit reports, has chosen to support...

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Enhanced control for the software-defined data centre

ExtraHop has introduced two new integrations with VMware's enterprise-ready, cloud...

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Removing barriers to desktop diagnostics

Includes new search capability, enhanced display protocol visibility for Citrix® XenApp &...

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NEWS
Cloud app adoption brings competitive advantage

Frost & Sullivan research commissioned by NetSuite has revealed that a majority of European...

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Axway and partners help to speed up DevOps adoption

Axway has extended its API Management suite to help organizations rethink traditional IT...

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Standard Life implements Cloud-based next-generation IT infrastructure

Cognizant has helped Standard Life, with its 4.5 million customers, implement next-generation IT...

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LzLabs to acquire intellectual property and technology assets of Eranea

Asset purchase will enable COBOL to Java migration and web interface for new and existing customers.

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Five reasons why Windows 10 and VDI are good for each other

Microsoft has recently celebrated the first anniversary of Windows 10, having seen one of the...

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Compuware acquires Itegrations’s mainframe SCM practice

To successfully compete in a global marketplace where digital speed and excellence are...

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Double-Take unveils Version 8.0

Double-Take has launched Double-Take 8.0, bringing enhanced functionality to the Double-Take...

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Akamai opens central London office

Innovative design allows new office to meet growing needs of employees, partners and customers.

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Videos

Rethinking marketing across EMEA: scale, strategy & AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Fuel cells central to Centrica’s power blueprint

Robert Booker, Chief Strategy and Transformation Officer at Centrica, discusses the company’s ‘Navigating The Energy Labyrinth – the blueprint for power data centres’ report, focusing on the...

Rising customer expectations & the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...

The shift from outsourcing to true MSP-controlled offshore teams

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why...

Expert Opinions

Rethinking AI: Why Shared Infrastructure Models Are Essential for Telecoms and Service Providers

By Yoram Novick, CEO, Zadara.

The next constraint on AI infrastructure - water?

By Moorthy Palanivelu, Regional Sales Manager, Envirogen.

Q&A with Jonathan Hassell, Vice President at O’Reilly: Why AI Won’t Replace Management, It Will Redefine It

Exclusive Q&A with Jonathan Hassell, Vice President of Content & Editorial at O’Reilly, exploring how AI is reshaping management, accountability, and the future of work.

The AI data centre boom is putting commissioning and verification standards under unprecedented pressure

By Louis Charlton, GCV Group CEO.

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