Digital Transformation driving the need for digital workforce management solutions

According to Back Office Workforce Optimisation pioneer, eg solutions, Digital Transformation is leading to back office activities breaking out of their traditional bricks and mortar role and function, as organisations seek to dramatically improve their service customer propositions.

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Videos

Data Centre World Frankfurt 2026
Katie Coulson, Executive Vice President and General Manager, Skanska Advanced Technology, discusses the many factors which need to be considered when delivering a data centre design and build, including the...
Zeki Turedi, CrowdStrike Field CTO Europe, discusses the findings of the company’s 2026 Global Threat Report, which reveals that AI is accelerating the adversary and expanding the enterprise attack surface....

Expert Opinions

By Aurore Knight, Associate Director, Black & White Engineering.
By Ben Allcock, Vice President – B2B, TP-Link UK&I.
Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.