Unlocking more personalised customer experiences with AI, RCS, and integrated omni-channel strategies

Sophie Cheng, Sinch’s SVP of Product Marketing, discusses the findings of the company’s recent report, the state of customer communications, which explores how brands are adapting their engagement strategies as customer expectations rise, and AI adoption accelerates globally. She explains that the businesses that lead are putting the customer at the heart of their communication strategies, letting them choose how and where they want to connect and using AI, and channels like RCS, to make every interaction smarter, faster, and more meaningful.
Nicholas Jackson, Director of Cyber Security Services at Bitdefender, discusses the company’s...
Chris Carreiro, CTO, Park Place Technologies, explains why so many AI ambitions are faltering and...
Caroline Monfrais, Global VP Strategy & Transformation, Wipro Consulting, looks at, for all the...
Dr. J Metz, SNIA Chair, explains how AI workloads are extraordinarily complex and constrained by...
Caroline Monfrais, Global VP Strategy & Transformation, Wipro Consulting, looks at, for all the...
Daniel Thorpe, JLL's Head of Data Center Research, EMEA, outlines the findings of the company’s...
Chris Carreiro, CTO, Park Place Technologies, explains why so many AI ambitions are faltering and...
Tom Artinian, CEO and President of TiniFiber, shares the company’s vision and mission which...