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AIOps Expert Opinions News Videos

NEWS
Weeding your digital garden to provide outstanding software experiences

Providing a digital experience is like tending to a garden – there’s always room to grow and improve. By Dave Anderson, Digital Evangelist at Dynatrace

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NEWS
Thriving in the enterprise AI era

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for learning, perception, and interaction all at a level of complexity that ultimately supersedes our own abilities — into the very core of an organisation’s data strategy. By Alexis Fournier,...

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NEWS
The ROI of data-driven development: improving how teams work

Every year, companies spend millions on digital solutions and platforms, hoping to accelerate their transformations. Development teams are at the heart of delivering that value and innovation, and the DevOps practices software teams have begun to adopt are critical to helping them optimize their...

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NEWS
What is an AI strategy and how do you build one?

We now live in an age of AI implementation. AI has completely revolutionised the way we work, interact and go about our lives. By Michael Chalmers, MD EMEA at Contino

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NEWS
The future of service management in the DevOps era

An open, collaborative platform enables teams to scale operations quickly and ensure the...

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NEWS
How to get started with AIOps

It can be stressful for IT Ops to manage, and AIOps is one solution coming to help IT improve...

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NEWS
How to train your AI algorithm

Successful AI algorithms are built on a foundation of training data, but sourcing data that fits...

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NEWS
How visibility is key to preventing cloud overspend

By Magnus E Bjornsson, CEO, Men&Mice.

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NEWS
Resilience in the face of adversity: Driving business success with CX maturity

By Peter Lorant, Chief Operating Officer at Zendesk.

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NEWS
To realise transformation requires a cultural change

For many people, Jimi Hendrix is considered the best guitarist in the world. His ambidexterity...

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NEWS
Three tips for creating outstanding digital customer experiences

By Greg Ouillon, Chief Technology Officer EMEA at New Relic.

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NEWS
Test, test and test some more – The importance of DR testing!

By Justin Augat, VP of Marketing at iland.

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Videos

Interview with CBS at DCW 2026

Data Centre World 2026

Overlay and underlay convergence in modern networking and security

Luca Simonelli, Senior Vice President Channel & Global Alliances at GCX, explains the move toward converging underlay and overlay models, and how this is shaping unified networking and security delivery. He...

Mind the gap - addressing the risk of shadow AI

Oliver Simonnet, Lead Cybersecurity Researcher at CultureAI, discusses the findings of the company’s The State of Enterprise AI Usage: The Illusion of Control report, which reveals a growing gap between how...

Quantum data centres set to complement classical computing

Matthew Martin, Managing Director of Quantum Design Oxford, discusses the critical role that quantum data centres will play in advancing the deployment of quantum technologies. He explains how quantum data...

News

Altigen Technologies and Tollring join forces to enhance microsoft teams capabilities

Altigen has partnered with Tollring to deliver Analytics 365 call recording and call analytics for Microsoft Teams users in the North American market.

Route 101 enables Blackcircles to boost productivity

Long-standing partnership enables Blackcircles to consolidate CX technology and transform contact centre efficiency.

11:11 Systems’ Johnny Carpenter named 2026 CRN EMEA Channel Leader

CRN UK, a brand of The Channel Company, has included Johnny Carpenter, VP of Channels and Alliances EMEA, in the 2026 CRN® Channel Leaders EMEA list.

Shift toward digital autonomy in the EU

Fear of vendor lock-in is a top factor for moving to open source, up 68% this year compared to last year’s report.

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