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While data accuracy remains a top concern, 42 percent of respondents cite difficullty in extracting actional information from data.
Read MoreZendesk, Inc. has announced an expansion of its enterprise offering to address the growing need for a modern customer service platform at large organizations. It launched an upgraded Enterprise Elite pricing plan that provides dedicated support, service-level guarantees and enterprise-specific product features, as well as created its first dedicated enterprise team and four adoption paths that use best practices and the unique Zendesk Benchmark to guide rapid customer service improvement.
Read MoreRackspace has named Taylor Rhodes to be the company’s chief executive officer as well as a member of the board, effective immediately. Rhodes is a Rackspace veteran who has served in a variety of leadership positions within the company since 2007, including several roles directly responsible for delivering Rackspace’s renowned Fanatical Support® to customers globally. He retains his previous role as president and remains responsible for the company’s operations worldwide....
Read MoreCisco has announced its intent to acquire privately held Metacloud. Based in Pasadena, Calif., Metacloud deploys and operates private clouds for global organizations with a unique OpenStack-as-a-Service model that delivers and remotely operates production-ready private clouds in a customer’s data center.
Read MoreEconomic impact of a data breach almost tripled by increased use of cloud services; phenomenon known as the “cloud multiplier effect”.
Read MoreCavium, Inc. and XPliant, Inc. have introduced the CNX880xx line of Ethernet switch chips featuring the revolutionary XPliant Packet Architecture (patent pending) (“XPA”) – an industry first, delivering no-compromise, high packet throughput on a fully programmable switch architecture.
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Solve London - How Great Support Matters in a SaaS World.
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