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Digital transformation set to shift from theory to reality in the next 12 months, claims Dimension Data in new report focusing on customer experience, cybersecurity, digital and technology futures.
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New Capgemini report reveals that upskilling programs help fulfil automation’s productivity potential, saving organizations millions of dollars a year.
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Automation enables agility, increases speed, and drives top-line revenue while freeing up resources and budgets to focus on more strategic tasks
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FTSE 100 annual reports show growth in application of robotic technologies across various industries.
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Imagine this. You come up with an exciting, new and innovative idea for your business and you’re excited to see it come to life. But, when you actually get the ball rolling, the process is longer than anticipated. This means more time is wasted and the team can often become demotivated. There’s nothing worse than timelines taking longer than anticipated. By Joanne Taylor, Director of Digital Innovation at Software AG.
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With voice technology becoming more and more mainstream, an increasing number of businesses are turning to chatbots to streamline their customer services and decrease costs. While chatbots as customer service agents are gaining ground, businesses still need to overcome a series of challenges when deploying this technology, mainly due to the way that chatbots have been designed to operate up to now. By Progress.
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