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Hornbill says that its cloud-based IT Service Management (ITSM) solution, myservicedesk.com, is available in the latest iteration of the UK government’s cloud procurement framework, G-Cloud 4, through the CloudStore. As a SaaS solution, myservicedesk.com supports improved business resilience and customer service; allowing public sector IT service teams to work from any location at any time.
“The need for best practice IT Service Management is constant across all sectors and industries. In an environment as large and varied as the UK public sector, there will be a full cross-section of needs, resources and levels of expertise,” said Gerry Sweeney, Founder and Group CEO of Hornbill. “Many of our customers are in the public sector, so we have a keen understanding of the need for services that deliver both value and functionality. myservicedesk.com will give G-Cloud 4 users a choice of SaaS services based on their individual requirements, and at the best level of value for them.”
G-Cloud 4 was launched on the 29th October 2013, and is the latest iteration of the Government’s procurement framework that aims to simplify the way in which the UK public sector procures cloud services. Services are available through the CloudStore in four lots: Infrastructure as a Service (IaaS); Platform as a Service (PaaS); Software as a Service (SaaS); and Specialist Cloud Services. Through the CloudStore, the public sector can buy cloud-based services ‘off-the-shelf’; in October 2013, sales through the CloudStore topped £50m.
Powered by Hornbill’s enterprise class ITSM platform Supportworks, myservicedesk.com provides best practice ITSM through offering the most-commonly adopted ITIL processes which are set up and ready to use, and delivered through the cloud. myservicedesk.com is offered in three distinct options; PRO, EXPERT and DEVELOPER, to suit the varying needs of different organisations. All three myservicedesk.com options support a range of functions: including incident logging and viewing incident history; change approvals and logging; and viewing and downloading operational reports.
