A new cloud-based unified communications service aimed at helping organisations streamline communication and collaboration between staff has been launched by Capita.
The new Cisco Powered™ Capita Unified Communications in the Cloud service combines the Cisco® Hosted Collaboration Solution (HCS) with Capita’s secure cloud and service management expertise to deliver collaborative technologies including instant messaging, voice, video, conferencing and presence from desktop phones, PCs, tablets and smartphones.
The service can help organisations reduce costs and transform the way they work, helping to increase productivity and deliver excellent service without the need for significant capital expenditure. It is ideal for public and private sector organisations, including local government, healthcare organisations and highly regulated businesses. Capita Unified Communications in the Cloud enables staff to work from anywhere on any device, increasing mobility and facilitating virtual teams and remote working. Employees will be able to connect to team members from anywhere – whether they’re in the office, at a hot desk or out in the field.
Cisco HCS is an end-to-end solution that allows partners to create Cisco Powered cloud services around Cisco Collaboration technologies, including Unified Communications (UC), voice, TelePresence™, Video and Cisco WebEx®.
The private cloud service is hosted in Capita’s secure, tier 3 UK data centres, guaranteeing UK data sovereignty and data security up to OFFICIAL. Organisations will also benefit from predictable utility pricing - pay per user, per month - and the ability to flex the service according to needs, such as when there is increased demand during election periods. Updates are included as part of the monthly subscription, ensuring customers are always up-to-date with the latest tools and features at no extra cost.
Capita has partnered with VOSS Solutions to build a cloud migration programme to enable thousands of users to migrate to the new platform without business disruption.
Unified Communications in the Cloud is part of Capita Collaboration Suite, which delivers back office unified communications, together with front office contact centre technology, both from the cloud, both managed on the same platform.
Peter Hands, executive director, Capita IT Enterprise Services, said: “We work with public and private sector organisations across the UK and understand the challenges they are facing, including the need to reduce costs while maintaining service levels. Capita Unified Communications in the Cloud helps councils meet those challenges, enabling smarter ways of working and allowing staff to make the best use of multiple communication channels.”
