From reactive to proactive optimisation

“With Nexthink where we previously had blind spots, we’re able to gain visibility into the root cause of an issue,” said Andre Spölming IT Lead, IT Service Desk, apetito. “The system helps us shift from ad hoc problem solving to a proactive approach, even providing suggested actions on what to tackle first. We’re excited about how Nexthink continues to evolve the platform and give us new ways to improve the digital experience of employees.”

Nexthink Experience provides an employee-centric view of devices, applications, and networks, enabling IT professionals to see and proactively solve problems faster. Central to the new platform is Experience Optimization, a groundbreaking set of capabilities that provides clear, prioritized guidance on how to improve and optimize experience across an organization. For the first time, IT professionals can see what issues to address first, understand the likely causes, and remediate problems quickly and effectively. This is all brought together in a single Optimization Hub allowing IT teams to monitor, measure and manage employees’ digital experience, focusing on how IT is consumed by employees and not just how it is delivered by the IT department:

·       Digital Experience Score quantifies employee experience by collecting hundreds of technical metrics and correlating them with employee sentiment

·       IssueRank™ delivers prioritized recommendations on what issues to address to deliver the greatest experience improvement

·       CauseDetect™ uses artificial intelligence to analyze up to millions of data points to effortlessly pinpoint the likely root causes

·       Playbooks provide step-by-step guidance to address the identified issues, incorporating data gathering and automated remediation via Nexthink Engage and Nexthink Act to resolve common problems

“IT teams have changed their roles during the last 5 years to become proactive and much more employee-focused,” said Pedro Bados, CEO and co-founder of Nexthink. “Managing digital experience with real-time visibility and employee feedback is the right path for an IT department to get proactive, saving money and time. Nexthink Experience is the new platform born in the Cloud and will fulfill this vision for the IT departments of tomorrow.”

“Contrary to popular belief, technology plays a key role in employee experience,” wrote Andrew Hewitt, analyst at Forrester in a recent report. (see endnote*) “Exceptional digital experiences deliver higher employee productivity and engagement, but subpar ones lead to lackluster productivity, fast burnout, and high attrition. … Failure to invest in modern digital experiences handicaps enterprise organizations during a critical moment. We’re in an age of heightened customer and employee expectations, digital transformation, and business model reinvention.”