ServiceNow continues EMEA expansion

ServiceNow is expanding its Dublin office where it will create at least 300 new jobs over the next three years as part of the company’s Europe, Middle East and Africa (EMEA) growth plans. The new roles will primarily be engineering and digital sales focused, with select hiring across marketing, finance, legal and other corporate functions.

Opened in 2018, ServiceNow’s Dublin Intellectual Property (IP) & Development centre initially created 30 jobs, primarily across cloud operations, as well as other engineering and legal roles. With an already strong employee base in Dublin, Ireland, this expansion will quadruple the Dublin headcount to over 400.

ServiceNow’s expansion is fuelled by its strength in the industry as the platform company for digital business and the creator of modern enterprise workflow that create great employee and customer experiences and unlock productivity.

ServiceNow delivered a market-leading 2020, significantly beating expectations across the board and bringing great momentum into 2021. In 2020, the company delivered over $4.5 billion in total revenues, representing 31% year over year growth.

The new roles, primarily in engineering and sales, will span from early in career opportunities to senior roles.

“We continue to see strength in our EMEA business and our hiring plans reflect our commitment to meeting the increasing demand in our business and being the digital transformation partner to our customers,” said Mark Cockerill, Vice President, ServiceNow, based in Dublin. “Dublin is quickly becoming a central hub for global technology talent, and we’re looking forward to bringing more great people into our business as we continue to grow.”

Commenting on the news, Taoiseach Michéal Martin said “I am delighted to welcome the announcement of 300 new high-quality jobs by ServiceNow. This is a huge vote of confidence by an innovative company in Ireland’s tech ecosystem and talent base. 

The Government’s mission in the coming months and years is to get people back to work and rebuild our economy, while at the same time ensuring Ireland remains well placed to thrive in the new green and digital economy of the future, with high quality, sustainable jobs.”

Leo Varadkar, Tánaiste & Minister for Enterprise, Trade and Employment, added “This is a great boost for Dublin city centre, after what has been an incredibly difficult year. The city is quiet now, but it will be bustling again. These 300 new jobs will quadruple ServiceNow’s presence here, a fantastic endorsement of Ireland’s attractiveness as a destination for technology companies. This is another example of the important role FDI has to play in Ireland’s recovery.” 

Martin Shanahan, CEO at IDA Ireland added “ServiceNow is one of the world’s fastest growing technology companies and its decision to add at least 300 jobs in Dublin to scale its business across EMEA, is a notable win for Ireland.   This investment is very welcome, and IDA looks forward to continuing its partnership with ServiceNow.”

ServiceNow will expand its existing space at the Sharp Building in Dublin City Centre.