ManageEngine study reveals Observability and AIOps knowledge gap

ManageEngine has published the results of its State of ITOM in 2023 study, which examined the trends observed in ITOM.

  • 2 years ago Posted in

In today's digital landscape, providing a seamless customer experience (CX) has become a top priority for IT operations teams. They are increasingly turning to observability and AIOps to achieve this. However, the study found that organisations face several challenges while adopting both technologies. 

 

The primary challenge with observability was a lack of understanding. More than 57% of the IT decision makers who responded stated that their organisation was not fully familiar with the concept of observability. Similarly, more than 65% of respondents said their organisations lacked a proper understanding of AIOps and its use cases. Other common challenges include technical complexity, concerns about cost and return on investment and lack of a clear implementation strategy. Organisations thus run the risk of not deriving the full value of observability and AIOps if they don't address the knowledge gaps that exist currently. 

 

Customer expectations today have skyrocketed, leaving no room for even the possibility of the slightest downtime or service disruption. To stay ahead, IT teams must ditch siloed management and embrace ITOps solutions with advanced AI- and ML-powered observability. In fact, 62% of the respondents said that a unified ITOM solution with observability and AIOps functions would help them to proactively identify performance bottlenecks. 

 

"Despite the challenges, the benefits of observability and AIOps in delivering superior customer experiences and driving business growth are clear. As organisations continue to prioritize CX initiatives, they are likely to invest in these technologies. We are committed to providing world-class solutions that will empower ITOps teams in their journey," said Mathivanan Venkatachalam, vice president at ManageEngine. 

In the largest global report on data streaming, 89% say DSPs make AI adoption easier.
73% are investing in AI-specific security tools with either new or existing budgets.
Public sector organizations recognize the potential of AI for enhancing decision making, improving...
AAIA allows experienced auditors to demonstrate their knowledge on AI governance, risk, operations...
Dynatrace to provide full-stack observability for NVIDIA Blackwell reference design unveiled at...
Powerful AI infrastructure and solutions, backed by a broad partner ecosystem and global services,...
Unveiled at the RSAC™ Conference, the 2025 LevelBlue Futures Report finds only 29% of executives...
55% of businesses admit wrong decisions in making employees redundant when bringing AI into the...