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As Google Duplex inches closer to becoming a reality, new research by Aspect Software has revealed that over half of consumers (52 per cent) would be comfortable communicating with a customer service robot that closely mimics human behaviour over the phone. While this indicates a growing acceptance...
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Artificial intelligence (AI) is increasingly making its way into the workplace, with virtual personal assistants (VPAs) and other forms of chatbots now augmenting human performance in many organisations. Gartner, Inc. predicts that, by 2021, 70 per cent of organisations will assist their...
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CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting.
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Analytics Intelligence partners with Tealium to provide frontline business users with a simple and effective way to standardise, enrich, distribute, and activate customer data in real time.
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The number of organisations implementing artificial intelligence (AI) grew 270 per cent in the past...
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Staffordshire University has teamed up with leading Cloud Services Provider, ANS Group to become...
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UiPath has issued a new report ‘RPA: The Next Step in Retail Automation’ today. This...
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ANSecurity, a specialist in advanced network and data security, has announced a successful project...
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Partnership makes UiPath the only RPA vendor capable of managing end-to-end processes with robots...
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With its cognitive user interface through Amelia, its dynamic scalability, and its ability to read...
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Survey conducted by Incisiv in collaboration with Microsoft reveals executives plan to invest in...
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DevOps practitioner salaries increase worldwide, as growing demand for IT talent and automation...
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84% of business leaders think artificial intelligence (AI) will be critical to their business in...
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Online, high-street and app-based gaming firms all use artificial intelligence to drive...
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Use of blockchain technology to help secure IoT data, services and devices doubles in a year.
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