NEWS
Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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NEWS
Automation will reshape IT operations within three years, say a third of teams

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

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NEWS
Downtime is a systemic business crisis

600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years.

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NEWS
43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

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NEWS
Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...

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NEWS
Strong returns from transformation - but only with the right data foundations

Enterprises are investing heavily in digital transformation, but new research suggests the...

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NEWS
Cequence Security reveals agent personas for enhanced AI agent management

Cequence Security has introduced Agent Personas to provide more granular control over AI agent...

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NEWS
Financial threats amplify: rising concerns in the industry

Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike...

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NEWS
Decoding the AI productivity paradox in software development

Harness report finds that AI coding tools are being widely adopted in software engineering, with...

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NEWS
Public sector's transition to agentic AI: challenges and opportunities

Public sector leaders globally are evaluating agentic AI for autonomous task completion as...

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NEWS
Boomi's recent acquisition to strengthen AI governance

Boomi plans to acquire Lunar.dev, aiming to expand capabilities in AI governance and improve...

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NEWS
Feedonomics launches ACE for agent-ready commerce in retail

Feedonomics has introduced ACE, a solution designed to help merchants syndicate product data for...

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NEWS
Integration of Black Kite and Sayari: enhancing third-party risk management

Black Kite and Sayari have partnered to combine cyber risk data with corporate and supply chain...

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NEWS
AHEAD expands European presence with acquisition, leadership appointment, and new foundry facility near London

AHEAD expands its European presence through an acquisition, a senior appointment, and new...

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NEWS
BlueVoyant partners with ODEON Cinemas Group to modernise cybersecurity operations

ODEON Cinemas Group has partnered with BlueVoyant to modernise its cybersecurity operations across...

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Videos

In this conversation, Daniel Welling, Co-Founder of MSP Finance Team, shares his perspective on the financial realities facing managed service providers today. He explores why profitability can be difficult to...
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
Edgar Van Essen, Managing Director, CCO and Partner for Switch Datacenters, outlines a dramatic decline in water use, new cooperative stakeholder models including green residual heat exchange networks, and a...
Data Centre World Frankfurt 2026

Expert Opinions

By George Ashwin, UK Channel Director at AddOn Networks
By David Trossell, CEO and CTO of Bridgeworks
By Mark Lewis, Chief Marketing Officer at Pulsant
In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing,...