Digitalisation World

DPD delivers self-service future with Sunrise Software IT Service Management

Published in Digital Business ICT Management

“Cost to Serve” metrics and self-service implementation key for new ITSM deployment.

Fleet of 1,000 urban neocloud sites deploying across US by end of 2026

Kiersten Hileman, Available Infrastructure VP of Partner Relations, discusses Project Qestrel, a nationwide fleet of cybersecure, private neocloud edge data centres – the initial phase, to be live by the end...

Rethinking marketing across EMEA: scale, strategy & AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Interview with Datwyler IT Infra at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Interview with Portman Partners at DCW London 2026

Data Centre World London 2026

Expert Opinions

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

Software-driven optimisation can help tackle the hardware supply crunch

By Krish Prasad, Senior Vice President and General Manager, VCF Division, Broadcom.

The Margin Squeeze: Why UK MSPs Must Monetise Observability, Not Just Support

By Ed Knight, Director of Global MSP Sales, Paessler GmbH

Rethinking AI: Why Shared Infrastructure Models Are Essential for Telecoms and Service Providers

By Yoram Novick, CEO, Zadara.

Digital Business News Videos Expert Opinions