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Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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NEWS
Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

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Cequence Security reveals agent personas for enhanced AI agent management

Cequence Security has introduced Agent Personas to provide more granular control over AI agent access and actions within enterprise environments.

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Financial threats amplify: rising concerns in the industry

Cybercrime in the financial sector has intensified, with AI posing new challenges. CrowdStrike report finds that asset theft reached record levels in 2025 due to advanced tactics.

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Decoding the AI productivity paradox in software development

Harness report finds that AI coding tools are being widely adopted in software engineering, with...

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Public sector's transition to agentic AI: challenges and opportunities

Public sector leaders globally are evaluating agentic AI for autonomous task completion as...

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Feedonomics launches ACE for agent-ready commerce in retail

Feedonomics has introduced ACE, a solution designed to help merchants syndicate product data for...

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Integration of Black Kite and Sayari: enhancing third-party risk management

Black Kite and Sayari have partnered to combine cyber risk data with corporate and supply chain...

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AHEAD expands European presence with acquisition, leadership appointment, and new foundry facility near London

AHEAD expands its European presence through an acquisition, a senior appointment, and new...

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BlueVoyant partners with ODEON Cinemas Group to modernise cybersecurity operations

ODEON Cinemas Group has partnered with BlueVoyant to modernise its cybersecurity operations across...

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aconso Partners with Workday: enhancing HR document management

Aconso expands its integration with Workday to support HR document management, aiming to streamline...

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LogicMonitor expands platform focused on autonomous IT operations

LogicMonitor has expanded its platform to support Autonomous IT, combining visibility, context, and...

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Securing AI agents: Cequence's agent personas

Cequence Security has introduced Agent Personas in its AI Gateway to provide more granular control...

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NEWS
Featherless.ai raises $20M to expand open-source AI infrastructure and services

Featherless.ai has secured $20 million in Series A funding to expand its open-source AI...

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JumpCloud reveals Agentic IAM for enhanced AI identity management

JumpCloud has introduced Agentic IAM, a new identity management solution designed to support both...

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Videos

AI continues to shape data centre design and operations innovation - Part 3: Future & innovation

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to...

What to do when delivery volumes shrink and prices climb?

Oskar Lampe, Regional Director at BCS Consultancy, discusses how supply chain disruption, material shortages and rising costs are creating new challenges for data centre construction projects.

Platform play delivers thermal management expertise across the data centre ecosystem

Peter Huang, Global President of Thermal Management & Data Centre at Castrol, discusses the rising importance of liquid cooling to meet the growing demands of AI, ML, and edge computing, explaining how bp...

Space-based data centres to complement terrestrial compute infrastructure

Andrew Batson, Global Head of Data Center Research at JLL, discussed what needs to happen for space-based data centers to scale, what milestones matter most, and how energy constraints are reshaping digital...

Expert Opinions

Can the UK construction market deliver data centre ambitions?

By James Vaughan, Associate Director, BCS Consultancy.

AI sovereignty must go beyond chips and models - how local LLMs can help businesses build sovereign AI

By Tobie Morgan-Hitchcock, CEO & co-founder, SurrealDB.

The Control Paradox: Why Regulated Industries Must Rethink AI in Security Operations

By Brett Candon, VP International at Dropzone AI

How Agentic AI Is Reshaping Enterprise Architecture and the Channel Ecosystem

In this Q&A, Kristian Györkös, Senior Vice President and Global Head of Channel at WSO2, discusses how the rise of agentic AI is reshaping enterprise architecture, driving demand for composable systems and...

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