Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Chivas Brothers distillery completes major storage & DR upgrade

Chivas Brothers partnered with CSA Waverley to undertake a storage area network (SAN) and disaster recovery (DR) upgrade using HP technology. This move has created a highly efficient, cost-effective and available storage environment for Chivas Brothers.

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Rackspace announces enhanced DevOps Automation Service

Rackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.

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HGST and NEC deliver performance for scalable SQL server appliances

HGST and NEC have announced a PCIe SSD Appliance for Microsoft® SQL Server® – a...

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Tegile Systems continues to expand sales executive ranks

Tegile Systems says that David Bangs, a proven sales leader with significant revenue success and...

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Nimble Storage introduces Adaptive Flash Arrays

New CS300 and CS500 deliver a 50 per cent increase in performance.

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Kroll Ontrack announces new version of its proprietary Remote Data Recovery service

Enhancements to Ontrack Remote Data Recovery software make data recovery even more secure, fast and...

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Big Data event to showcase opportunities for business

A national provider of IT infrastructure is staging an event in the Sheffield City Region to show...

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Arrow and SimpliVity sign pan-EMEA value-added distributor agreement

Arrow Electronics, Inc. and SimpliVity have announced a Pan-European agreement to deliver a...

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Flash awards

At the 2014 Flash Memory Summit, NetApp, Inc. was honored with two awards for its leadership and...

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VMware veterans launch 100% Cloud Managed Platform for Docker, KVM and VMware vSphere

Platform9 has emerged from stealth and unveiled its SaaS platform that transforms an...

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With...

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New offerings for application acceleration

HGST has announced the launch of its new FlashMAX® III family of PCIe accelerators, which...

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World’s fastest SSD?

At the recent Flash Memory Summit, HGST previewed a new architecture for solid-state drives (SSDs)...

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Videos

Andy, Data & AI Director at Pax8, explores what the agentic inflection point means in practice and how AI is moving beyond experimentation into real-world application. He breaks down the 'empty box' approach...
Pete Hughes, Founder and Managing Director of Zalara Tech, shares how building a business in the age of AI shapes growth and delivery, and why success depends on understanding that AI is never a...
Data Centre World 2026
Data Centre World 2026

Expert Opinions

In an exclusive conversation with Devang Mehta of Infrassist, the focus is on how MSPs can move beyond reactive firefighting and build for sustainable growth. Mehta explains how MSPs must rethink how they...
By Dan Bridges, Technical Director, Dropzone AI.
By Sean Tilley, Senior Director of Sales EMEA at 11:11 Systems.