In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service models. It examines the balance between AI-driven efficiency and keeping employee service human-centric, along with the role of integration, data, and automation in improving speed and experience across global teams.
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In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service models. It examines the balance between AI-driven efficiency and keeping employee service human-centric, along with the role of integration, data, and automation in improving speed and experience across global teams.
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Data Centre World Frankfurt 2026
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Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses continuous product releases, a strict partner-only model, and how automation and AI are being used to speed up recovery and simplify complex operations.
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Kiersten Hileman, Available Infrastructure VP of Partner Relations, discusses Project Qestrel, a nationwide fleet of cybersecure, private neocloud edge data centres – the initial phase, to be live by the end of 2026, will span 1,000 individual sites across 100 US cities and more than 30 US states from coast to coast, representing nearly $5 billion in project CapEx at full buildout. Each site will feature full-stack edge deployments of Available's trio of SanQtum solutions: zero trust network, high-performance compute (HPC) infrastructure, and AI inference capability.
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Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition for power and skills, and what the company’s latest Data Centre Construction Cost Index – which analyses costs and trends in 52 data centre markets worldwide – reveals for emerging solutions for improving productivity and the complexities of building especially AI data centres.
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