NEWS
Building IT services that scale with customer expectations

Daniel Reeves, CEO of The Computer Clinic Bicester, shares how the business has evolved from its roots into a modern IT services provider supporting both consumers and organisations. He discusses shifting customer expectations, the growing importance of cloud and cybersecurity, and how partnerships with Pax8 are helping to expand capabilities and deliver more scalable, resilient services.

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Why AI isn’t one size fits all for MSPs and their growth journey

Pete Hughes, Founder and Managing Director of Zalara Tech, shares how building a business in the age of AI shapes growth and delivery, and why success depends on understanding that AI is never a one-size-fits-all solution. He discusses working with organisations to map processes, identify the right problems to solve, and apply the right technology, alongside how the partnership with Pax8 supports Zalara’s go-to-market strategy and scalable, cloud-driven services.

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The new reality of ransomware and supply chain attacks

Mostyn Thomas, Senior Director of Security EMEA at Pax8, breaks down how ransomware is evolving, what the new Cyber Essentials standards mean in practice, why attackers are increasingly targeting supply chains. He also explores how partners can stay ahead by building more resilient, real-world security strategies.

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AI deep dive: from early lessons to an agentic future

Andy, Data & AI Director at Pax8, explores what the agentic inflection point means in practice and how AI is moving beyond experimentation into real-world application. He breaks down the 'empty box' approach to AI, the role of enablement through initiatives like the Pax8 Academy, and how the idea of a hybrid workflow is evolving as data and AI become central to how partners deliver value.

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The shift from MSP to MIP: unlocking a new wave of intelligent businesses

Phylip Morgan, Senior Vice President, Marketplace & Channel Expansion at Pax8, explores the shift from Managed Service Providers to Managed Intelligence Providers and what it means for the future of the channel. Phylip discusses how AI, automation, and a changing mindset are driving the rise of new types of companies built for an intelligence-led era, reshaping how value is delivered across the ecosystem.

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Hybrid IT creates observability challenges, and opportunities

Cullen discusses the findings of the company’s recent 2026 SolarWinds State of Monitoring & Observability Report, examining how IT teams are navigating increasingly fragmented hybrid environments, and in turn, how AI is reshaping modern observability. AI AI is accelerating incident response, reducing noise, and closing visibility gaps across increasingly complex IT environments, with organisations increasingly prioritising platforms that unify data, automate insight, and lay the foundation for autonomous operational resilience.

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Overlay and underlay convergence in modern networking and security

Luca Simonelli, Senior Vice President Channel & Global Alliances at GCX, explains the move toward converging underlay and overlay models, and how this is shaping unified networking and security delivery. He also discusses the role of cloud, managed service providers, and evolving customer demands for simpler, end-to-end accountability.

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Mind the gap - addressing the risk of shadow AI

Oliver Simonnet, Lead Cybersecurity Researcher at CultureAI, discusses the findings of the company’s The State of Enterprise AI Usage: The Illusion of Control report, which reveals a growing gap between how AI is used in practice and how organisations believe it’s being controlled. The report shows that, while 72% of organisations believe they have full visibility into AI usage, 65% still report detecting unauthorised shadow AI, revealing a structural gap between perceived control and operational reality. Oliver goes on to explain how, in order to adopt AI at scale responsibly, businesses must move beyond policy and implement real-time, enforceable controls where risk is actually created.

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Building a new Spain

Aleksandar Grbić, Global Data Center Solutions Manager, Hitachi Energy, discusses how the electricity grid must evolve to handle soaring demand from AI data centres. Grid integration and grid resilience have never been more critical as unprecedented digital demand accelerates. Alek shares insights into how the data centre and power landscape is shifting and how Hitachi Energy is helping to address these challenges.

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News

CRN UK, a brand of The Channel Company, has included Johnny Carpenter, VP of Channels and Alliances EMEA, in the 2026 CRN® Channel Leaders EMEA list.
A major milestone in bringing world-class data centre capacity to Milan that also delivers wider long-term benefits to the citizens of Segrate and the Lombardy region.
UK businesses focus on AI pricing strategies, but struggle with outdated billing systems.
Leaseweb showcases advancements in Europe’s sovereign cloud through its European Cloud Campus project, enhancing cloud capabilities and industry collaborations.

Expert Opinions

By Graham Jarvis, Freelance Business and Technology Journalist
By Anna Marie Clifton, Director of Product, AI and Agents, at Zapier.
By Simone Larsson, Head of Enterprise AI, EMEA, Lenovo.
By Arun Manoharan, Global Head of Strategy Enablement, UBDS Digital.