NEWS
Rising customer expectations & the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service models. It examines the balance between AI-driven efficiency and keeping employee service human-centric, along with the role of integration, data, and automation in improving speed and experience across global teams.

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NEWS
Rising customer expectations and the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service models. It examines the balance between AI-driven efficiency and keeping employee service human-centric, along with the role of integration, data, and automation in improving speed and experience across global teams.

Watch Online
NEWS
How Slide is rethinking backup and disaster recovery for MSPs

Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses continuous product releases, a strict partner-only model, and how automation and AI are being used to speed up recovery and simplify complex operations.

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NEWS
Fleet of 1,000 urban neocloud sites deploying across US by end of 2026

Kiersten Hileman, Available Infrastructure VP of Partner Relations, discusses Project Qestrel, a nationwide fleet of cybersecure, private neocloud edge data centres – the initial phase, to be live by the end of 2026, will span 1,000 individual sites across 100 US cities and more than 30 US states from coast to coast, representing nearly $5 billion in project CapEx at full buildout. Each site will feature full-stack edge deployments of Available's trio of SanQtum solutions: zero trust network, high-performance compute (HPC) infrastructure, and AI inference capability.

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NEWS
Industry under-prepared for surge in AI data centre demand

Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition for power and skills, and what the company’s latest Data Centre Construction Cost Index – which analyses costs and trends in 52 data centre markets worldwide – reveals for emerging solutions for improving productivity and the complexities of building especially AI data centres.

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News

New appointment to drive continued growth across the region, as JLL positions itself to take advantage of pivotal moment, shaped by surging demand and a fundamental geographical rebalancing.
Addressing AI-related risks is becoming increasingly important as organisations adopt intelligent systems. New approaches and tools are being developed to support AI governance and compliance.
PowerStore Elite aims to address EMEA’s evolving storage needs amid accelerating data growth, seeking to help organisations modernise while maintaining continuity of critical operations.
Emitel, part of Cordiant Digital Infrastructure Cordiant Digital Infrastructure Limited, has acquired a 2 MW data centre near Warsaw, marking its entry into the sector and expanding its digital infrastructure...

Expert Opinions

Pure DC has secured new financing to support the expansion of its data centre developments across Europe and the Middle East.
By Tom Kingham, VP Engineering & Utilities Europe & Japan at CyrusOne.
By David Trossell, CEO and CTO of Bridgeworks