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Delivering an optimised digital customer experience

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

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Mastering data complexities

Erast Wortel, Syniti’s new vice president, go-to-market for EMEA North, shares some great insights and advice on data management challenges and opportunities – topics discussed include data quality, data lakes and swamps, data governance, data migration and master data management – with some great customer examples along the way.

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Building a sustainable digital economy - setting the scene

Max Schulze, Founder of the Sustainable Digital Infrastructure Alliance, explains why the organisation is transforming into a global think tank, before discussing the current digital transformation landscape – the good, the bad and the ugly! As ever, he shares some great insights as to what needs to happen to ensure that sustainability is front and centre of the digital world.

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UEC to focus on high-performance networking

Eric Eppe, Head of Portfolio & Strategy, HPC/AI/Quantum at Eviden, Atos Group and also the UEC Secretary, discusses the formation of the Ultra Ethernet Consortium to deliver on Ethernet-based open, interoperable, high-performance full-communications stack architecture to meet the growing network demands of AI & HPC at scale.

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High-tech innovation - making access easier

Xavier Gaillard, Milexia CEO, outlines the company’s very ambitious growth target to double sales over five years, explaining how this will be achieved through a mixture of acquisitions, partnership development and the introduction of new technology solutions and services. Xavier also provides some insight as to how Milexia is helping the semiconductor industry supply chain adjust to life post-Covid.

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Doers, dabblers and dawdlers – a digital transformation snapshot

Lori MacVittie, F5 Distinguished Engineer, discusses the findings of the company’s inaugural Digital Maturity Index, which looks at the ways in which organisations have, or have not as yet, embraced the technologies and processes required to implement a successful digital transformation strategy. The Index identifies doers, dabblers and dawdlers, at varying stages of their digital journeys, identifying what distinguishes each group, but also some common challenges which still remain.

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Reduce, reuse, recycle – Dell’s sustainable materials journey

Allison Ward, Senior Sustainable Materials Engineer at Dell Technologies, explains how the company balances the priorities of the circular economy alongside ensuring that sustainable materials innovation doesn’t come at a performance cost. She shares some brilliant insights as to the work Dell is doing around sustainability innovation, both internally and working with its supply chain, strategic partners and, importantly, customers.

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Women in IT – Tamsin Ashmore, CFO at Ultima

Tamsin Ashmore, CFO at Ultima, discusses her career to date - the challenges she has met along the way and how she has achieved success; and shares some brilliant insights as to women working in the tech space – how companies can support and progress their careers and, importantly, how to improve gender diversity within the industry.

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Application modernisation and digital data management

Martin James, VP EMEA at Aerospike, discusses the importance of application modernisation, efficient software and IT consolidation – all of which should mean the need for less databases, but with richer feature sets. He outlines both the pitfalls of holding onto legacy applications and systems and the benefits of modernisation and consolidation, with Aerospike well positioned to help customers with the attendant data management challenges and opportunities.

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Database modernisation – time for a migration?

David Walker, Field CTO, EMEA, Yugabyte, the leading open source distributed SQL database company, warns of the problems associated with legacy databases, discusses the importance of database modernisation - covering the requirements, benefits and potential pitfalls of the migration process - and outlines the many advantages of migrating to open source cloud native databases.

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Outsourcing opportunity for MSPs

Greg Jones, Vice President of Business Development EMEA, Kaseya, discusses the findings of the company’s recently published IT Operations Report. He shares some fascinating insights as to current end user challenges, including cybersecurity, automation, budgets, workloads and legacy infrastructure, suggesting that MSPs and the Channel more generally have a major opportunity to help their customers as they look for more outsourced technology solutions and expertise.

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Best practice data centre optimisation

Dean Boyle, CEO and Co-Founder of Ekkosense, discusses the importance of AI and VR driven thermal optimisation for live data centre environments – helping organisations to address their sustainability objectives as part of an overall corporate ESG strategy.

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Lack of skills threatens data centre disruption

Mike Meyer, Managing Director, Portman Partners (Executive Search), provides some fascinating and expert insights as to why the data centre and wider digital infrastructure sectors are facing an imminent skills shortage, suggesting that innovative thinking and actions are required to address the situation before it becomes a significant bottleneck to ongoing digital transformation in both the business and consumer worlds.

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Looking under the covers at the ‘legacy problem’

Robert Reuben, Managing Director of Proceed Group, provides some fascinating insights into ‘the legacy problem’ – how many companies struggle to understand the various interdependencies of their existing IT infrastructure, applications and data, at a significant financial and operational cost to the business; and proving a potentially significant obstacle to upgrading and optimising their IT environment for the demands of the digital age. Robert explains that it doesn’t need to be this way!

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Women in IT - Lindsay Micklethwaite, Head of Product with Gladstone

Lindsay Micklethwaite, Head of Product at Gladstone, discusses the challenges facing women in the IT industry, the benefits of workplace equality and diversity and ways in which these can be promoted.

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News

New 70 MW+ facility to be built for HPC and AI workloads and run entirely on renewable energy.
Beacon, NY, Dec 20, 2024– DocuWare unveils its AI-powered Intelligent Document Processing (DocuWare IDP), bringing about unprecedented improvements and accuracy in how data is extracted, interpreted and...
Predictive maintenance and forecasting for security and failures will be a growing area for MSPs with an interest in security, says Nicole Reineke, AI Strategist at N-able.
Finning UK & Ireland is urging data centre operators to accelerate the take-up of sustainable backup power solutions in response to projected surge in energy consumption for the sector.

Expert Opinions

By Alasdair Anderson, VP of EMEA at Protegrity.
By Federica Monsone, CEO and founder, A3 Communications, the data storage industry PR agency.
By Liz Centoni, Chief Customer Experience Officer, Cisco.