NEWS
AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can...

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NEWS
Overcoming six AI challenges in 2021

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.

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NEWS
How to thrive in the enterprise AI era

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for learning, perception, and interaction all at a level of complexity that ultimately supersedes our own abilities — into the very core of an organisation’s data strategy. By Alexis Fournier,...

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NEWS
How and when to adopt AI – Conga’s digital maturity model

By Ash Finnegan, digital transformation officer, Conga.

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NEWS
Using a Value Stream approach to go beyond DevOps and Agile

Software application development is a profitable and high-growth industry, with the UK market...

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NEWS
How much are you spending on outdated automation?

By Neil Kinson, Chief of Staff, Redwood Software.

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NEWS
Transformation requires a cultural change

For organisations to undergo successful digital transformation, a change in cultural mindset among...

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Videos

Phil Caldwell, CEO of Ceres, explains how the collaboration will accelerate the deployment of solid oxide, low carbon, high efficiency, grid-independent on site power solutions, capable of being deployed much...
In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the evolving role of threat intelligence. He explores how organisations are shifting from reactive security approaches...
In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...
Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that...

News

Biznet enhances digital connectivity across Indonesia with Ciena's technology, boosting internet speed and reliability with the upgraded submarine cable system.
SailPoint strengthens AI security with its integration of the Claude Compliance API, enhancing governance and visibility across AI platforms.
Veeam's Securiti AI shines as a leader in GigaOm's 2026 DSPM Radar, excelling in key features and innovation for data security.
Tricentis introduces AI-driven test case generation for SAP environments, enhancing quality assurance with reduced effort and costs.