NEWS
AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can...

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NEWS
Overcoming six AI challenges in 2021

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.

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NEWS
How to thrive in the enterprise AI era

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for learning, perception, and interaction all at a level of complexity that ultimately supersedes our own abilities — into the very core of an organisation’s data strategy. By Alexis Fournier,...

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NEWS
How and when to adopt AI – Conga’s digital maturity model

By Ash Finnegan, digital transformation officer, Conga.

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NEWS
Using a Value Stream approach to go beyond DevOps and Agile

Software application development is a profitable and high-growth industry, with the UK market...

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NEWS
How much are you spending on outdated automation?

By Neil Kinson, Chief of Staff, Redwood Software.

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NEWS
Transformation requires a cultural change

For organisations to undergo successful digital transformation, a change in cultural mindset among...

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Videos

Olly Carter, Senior Channel Sales Director at Forescout, discusses how asset sprawl, IT OT IoT convergence and AI-driven threats are reshaping enterprise security priorities. He also explores why real-time...
Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that...
Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that...
Marketing and Operations Director at Hyve Managed Hosting, Charlotte Webb shares her perspective on the forces reshaping the infrastructure market, from VMware migrations and rising costs to data sovereignty...

News

Forward's new capability, Forward Predict, transforms network management by forecasting change impacts using a digital twin model.
Biznet enhances digital connectivity across Indonesia with Ciena's technology, boosting internet speed and reliability with the upgraded submarine cable system.
ESET's latest index uncovers SMBs' cybersecurity readiness, challenges, and concerns, emphasising AI's dual role and the need for robust defence mechanisms.
Claroty introduces Claire, a pioneering CPS-native AI security agent designed to enhance infrastructure defence with unparalleled precision and speed.