If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.
Read MoreIn the age of the fourth industrial revolution, business transformation has become synonymous with robotic process automation (RPA). RPA’s ability to rapidly drive the automation of business processes without disrupting existing enterprise applications has made it essential to any organisation...
Read MoreWe’re on-the-go 24/7, but somehow the to-do list never seems to get smaller or easier. Everyone is juggling multiple tasks at any given time, and working hard to meet increasing pressures has become the norm way of living. But people are struggling to keep up, with 526,000 workers suffering from...
Read More2018 was huge for technology, but now that we’ve rung in the new year, it’s time to turn our attention to 2019 and what this coming year will bring. As we are heading towards a world of driverless cars and smart cities, artificial intelligence (AI) and machine learning (ML) is starting to...
Read MoreFrom robots in manufacturing facilities to software-based bots and personal assistants like Siri...
Read MoreThe challenge for vendors is keeping channel programmes simple while embracing complex new...
Read MoreOrganisational departments, from sales and customer service to HR, are reducing their reliance on...
Read MoreThe cloud has fostered incredible levels of innovation and new services that can be rapidly,...
Read MoreFor many small and medium-sized businesses, tracking financial and operational data is often done...
Read MoreWith Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...
Read MoreMachine learning is having a profound impact on many organisations. It is enabling functionality...
Read MoreUnderstanding its Limitless Possibilities and Implementing Technology to Support Legacy...
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