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3 out of 4 of European businesses have invested in AI for CX

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

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NEWS

Skills gap threatens digital transformation

Competing priorities and skills shortages in IoT, AI/ML data science and robotics undermine potential progress in IT/OT convergence and security.

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NEWS

DX investment boosts employee wellbeing

Employees from organisations with high quality DEX report over 75% less downtime and are 30% less likely to leave their employers.

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Companies shift 'left and right' for quality, secure application code

The balance of deploying secure applications vs. time to market continues to be the biggest risk to organizations.

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NEWS

Responsible AI - a top management issue

While 84% of global executives believe responsible AI (RAI) should be on top management agendas, only 25% have comprehensive RAI programs in place, as shown in a joint study published today by MIT Sloan Management Review (MIT SMR) and Boston Consulting Group (BCG).

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NEWS

Derby and Burton NHS choose BridgeHead to retire legacy applications

The Trust has selected BridgeHead’s HealthStore® Independent Clinical Archive to underpin its application decommissioning programme whilst ensuring all data remains accessible throughout its 25-year retention period.

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Report exposes the AI responsibility crisis

New research from NTT DATA reveals that businesses are racing to adopt AI, yet a responsibility gap...

Improving the reliability of data distribution

Enables unified management of such information as data source, processing history, and consent...

Virtustream to manage key part of Dell Digital’s ERP landscape

Virtustream will support mission-critical applications used to power segment of Dell...

Majority of business leaders optimistic about their organization’s growth in 2024

83% plan to increase investments in digital tools and technology, in particular AI as a driver of...

Riding the digital rollercoaster

"Digital transformation" to collapse into "digital disillusion” before later recovery.

UK businesses are ahead of Germany, France and Spain in achieving enterprise-wide automation

New survey further reveals that 23% of UK IT leaders believe their business will fail without...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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