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IT Management + Service

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1Password expands partner program to meet identity security demand

1Password launches an enhanced Partner Program to support the growing demand for identity security in SaaS and AI-driven sectors.

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AI orchestration: the strategic shift in enterprise operations by 2026

A recent report by Zapier highlights the pivotal role AI will play in shaping enterprise operations by 2026.

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ServiceNow amplifies enterprise AI with Claude integration

ServiceNow integrates Anthropic’s Claude model into its AI platform to support productivity and workflow automation across healthcare and other industries.

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Alteryx expands Google Cloud partnership for AI analytics

Alteryx and Google Cloud team up in a partnership that aims to enhance BigQuery's accessibility, enabling businesses to streamline AI-ready analytics with governed workflows.

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Mitsubishi Electric expands into OT cybersecurity

Nozomi Networks begins a new phase of growth following the acquisition, continuing its independent and vendor-neutral operations.

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TELUS and RingCentral integrate AI capabilities into Business Connect

TELUS and RingCentral integrate AI features into Business Connect to support business communications and customer interactions.

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Service desk data under valued

Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...

Pure Storage unveils enhanced partner programme with new 'Ambassador' tier

Pure Storage updates its partner programme, focusing on expertise, specialisation, and operational...

Radisson Hotel Group relies on Freshworks

The efficiency of the Freshservice ITSM solution accelerated the global hotel group’s digital...

SaaS applications set to grow in the enterprise

SailPoint has found that 86% of IT experts in EMEA expect their organisation’s number of SaaS...

Report highlights VSM value

The Value Stream Management Consortium has announced the full findings of its inaugural research...

Poor asset management results in bad decision making

More than a quarter of decision-makers, managers and engineers working in asset management roles in...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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