Key Findings
90+ Percent Prefer a Bundled SD-Network and Want 24/7 Monitoring
● Most (93 percent) say it’s highly important that their UCaaS/CCaaS solutions come bundled with network services in a single, seamless approach.
● When considering network service to support UCaaS/CCaaS, 90 percent of respondents rate a fully managed service with 24/7 monitoring and a software-defined network (SD-WAN) as highly important criteria.
70 Percent Say Security is a Challenge and 93 Percent Want Security Features and Services Built-In
● Seven in ten (70 percent) find data security challenging with respect to UCaaS and CCaaS deployments.
● In fact, 93 percent find it highly important (46 percent “critical”) that security features and services are bundled with their UCaaS/CCaaS solutions.
Flexibility Drives Investment and Buyers Prioritize Simplicity
● Increased IT flexibility is the top driver (40 percent) of a UCaaS or CCaaS investment.
● More than half of respondents (51 percent) prefer an integrated UCaaS/CCaaS solution — one that includes network services from a single provider.
“The maturity of UCaaS and CCaaS has today’s decision-makers less worried about technology features and more concerned about secure application performance across the network and the cloud,” said Terry Traina, Chief Digital Officer, Masergy. “No other UCaaS/CCaaS provider on the market is better positioned to address the breadth of IT needs with a single platform. Masergy’s SD-WAN, security, and cloud applications unite to deliver global performance for critical communication applications.”