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Totalmobile revolutionises Coates' operations with field first platform

Totalmobile partners with Coates to optimize operational efficiency through an innovative platform.

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xtype debuts native governance platform for ServiceNow

xtype unveils a platform to bridge governance gaps in ServiceNow, enhancing compliance and efficiency for enterprises.

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Zendesk's AI-Powered revolution: enhancing customer experience
  • Published in AI

Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.

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Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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Harnessing Agentic AI: balancing trust and collaboration for future success

Agentic AI offers vast economic potential, but trust and human collaboration are essential for...

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NEWS
Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with...

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NEWS
Empowering the next generation of conservation professionals

The Connected Conservation Foundation and Cisco introduce a free training program for aspiring...

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NEWS
IoA Professional Portfolio: transforming data hiring

The IoA's Professional Portfolio offers a dynamic, evidence-based framework to assess and hire...

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NEWS
Addressing the UK’s trust gap in cyber risk management

CyXcel's research reveals that a lack of trust in third-party vendors leaves UK businesses exposed...

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Expanding cyber security in Ireland's public sector

Integrity360 enhances public sector cyber security amidst Ireland's growing data breaches.

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NEWS
The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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Digital Realty enhances carbon-free operations in Greece with PPC's energy initiative

Digital Realty's data centers in Athens to run on PPC’s verified renewable energy, advancing...

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Videos

Making the most of the Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

Work AI Institute delivers real-world lessons for successful AI adoption

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard, Berkeley, Notre Dame, and others - dedicated to decoding what...

Cybersecurity - as easy as MFA?

Michael Downs, VP, global sales at SecurEnvoy, discusses the importance of Multi-Factor Authentication (MFA) as a crucial part of any effective cybersecurity strategy.

nLighten sets new sustainability benchmark

Francesco Marasco, VP Energy Operations and Sustainability, nLighten, explains why the European data centre provider has published the first ICFEn (Integrated Carbon-Free Energy) scores for its facilities,...

Expert Opinions

Cloud Strategy for 2026: the Year of Repatriation, Resilience, and Regional Rebalancing

This year is set to be a pivotal year for cloud strategy, with repatriation gaining momentum due to shifting legislative, geopolitical, and technological pressures. This trend has accelerated, with a growing...

Why optimising storage infrastructure is a minimum requirement for the AI era

By Steve Leeper, VP of Product Marketing, Datadobi.

The channel in 2026: how 2026 will be a defining year for MSPs

Jamie Akhtar, CEO and Co-Founder of CyberSmart

Leading the liquid cooling revolution: Southco’s blind mate floating mechanism empowers efficient cooling in data centres

By Joe Peng, Design Engineering Manager

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