NEWS
CX work is becoming more flexible and specialised

A new report by MIT Technology Review Insights explores how global organisations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era.

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NEWS
Report reveals growing API concerns

76% of USA and UK respondents have experienced an API security incident in the last 12 months.

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NEWS
Gartner highlights disruptions CIOs might not see coming

CIOs must take time to consider “what if” scenarios to avoid being blindsided by social, behavioral and technological disruptions, according to Gartner, Inc.

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NEWS
Cybersecurity is the leading business concern for IT leaders

Rackspace Technology has revealed that over half (59%) of global IT leaders cite cybersecurity one of their C-suite’s top-three business concerns, ahead of issues such as inflation (51%) retaining and hiring talent (45%) and supply chain/logistics management (45%), according to a new survey of...

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NEWS
MSP roadmap helps on business objectives

New free business model program includes workshops, webinars, purpose-built trainings and more.

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NEWS
Secure file sharing for MSPs

Egnyte, the secure platform for content collaboration and governance, has introduced several new...

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NEWS
Developers under pressure in race to the cloud

Couchbase has published findings from industry research examining the challenges faced by...

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NEWS
Park Holidays UK relies on IGEL

Supports ambitious M&A growth strategy, cloud adoption and use of Microsoft 365.

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NEWS
SAP supports ESG goals

Majority of organisations say ESG factors will influence their future technology buying decisions.

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NEWS
Ecommerce businesses losing at least 10% in revenue due to downtime and website performance issues

Box UK survey finds 88% of ecommerce leaders concerned about technical debt following...

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NEWS
Decision makers too reliant on gut feeling?

According to a new report from Arelion (formerly Telia Carrier), a third (32%) of business leaders...

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NEWS
Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

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NEWS
Orbus Software and Lucid Software partner

Combining iServer365 and visual diagramming enables faster data-driven decision making.

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NEWS
Data access challenges thwarting European CEOs’ aims to become data-driven intelligent organisations

62% of European organisations have issues leveraging their data due to the lack of proper data...

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NEWS
Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year...

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Videos

As AI tools evolve into a rapidly growing digital workforce, organisations are being forced to rethink how they secure them. In this conversation, Steve Wilson, Chief AI Officer at Exabeam, explains why AI...
Nirav Shah, Founder & Director of Technical Excellence at Infrassist, explains that 24x7 IT monitoring and defence is essential for SMBs as an often distributed workforce needs protection around the clock, not...
Adhum Carter Wolde-Lule, Director at Prism Power Group, highlights the fact that switchgear is fast becoming one of the biggest hidden constraints in UK (and elssehwere) commercial construction - with data...

Expert Opinions

Why visibility into supporting operational systems matters just as much as protecting core IT.
By Eileen Haggerty, area vice president, product & solutions at NETSCOUT.
By Stewart Hunwick, Field CTO, Storage Platforms and Solutions, Dell Technologies.