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IT Management + Service News Videos Expert Opinions

NEWS
Park Place Technologies introduces “First-Time Fix Guarantee”

Return trip to correct same issue on same device will receive one-month credit.

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NEWS
ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their value creation even in toughest of times.

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NEWS
NHS Scotland selects ServiceNow

NHS Scotland using ServiceNow’s Now Platform to expedite vaccine efforts in fight against COVID-19.

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NEWS
Eagle Eye Networks and Sitasys introduce automated alarm handling solution

With advanced analytics from Eagle Eye Cloud VMS, alarms can now be monitored and acted upon automatically from the evalink Alarm Monitoring Platform, bringing significant operational advantages to service operation centres.

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NEWS
Unified remote monitoring and management

Evolution of Kaseya VSA unifies management of rapidly expanding network of connected devices into...

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NEWS
Cognizant to acquire Linium

Cognizant has agreed to acquire Linium, a cloud transformation consultancy group specialising in...

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NEWS
Atlassian looks to revolutionize ITSM

Atlassian has extended its footprint in IT service management (ITSM) with the launch of Jira...

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NEWS
The power of personalised, right-sized IT

Reimagining employee experience, Nexthink empowers organizations to proactively optimize business...

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NEWS
ServiceNow to acquire AI pioneer Element AI

Element AI significantly enhances ServiceNow’s commitment to building the world’s most...

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NEWS
92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

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NEWS
Log intelligence for IT operations

LM Logs automatically analyses log data, surfaces anomalies and puts logs in context for faster...

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NEWS
Improving operational efficiency

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.

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NEWS
Quality assurance is now a business priority to help deliver trusted enterprise digital transformation

Latest edition of the World Quality Report highlights that quality assurance has steadily evolved...

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NEWS
Improving supercomputer capacity planning

Bright Computing says that DHI Group has upgraded its supercomputer, which now includes Bright...

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NEWS
A&O IT Group consolidates disparate IT estate

Managed services provider selects SolarWinds MSP for remote monitoring and support.

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Videos

Cutting through tool sprawl and burnout with a unified platform

Greg Gyves, Director of Global MSP & GSI at TeamViewer, explores the real operational pressures MSPs are dealing with. He highlights expanding service boundaries, rising complexity, and the constant push to do...

Elevating MSP support: becoming trusted advisors in a complex IT landscape

Antoine Jebara, Co-Founder and GM of Channel & Alliances at JumpCloud, explores how managed service providers can move beyond transactional roles to become true business partners. He dives into practical...

Webex launch at Gamma: a partner-led approach explained

In this interview, Will Morey, Managing Director at Gamma, discusses the company’s Webex launch, including how a partner-led pre-launch shaped the offering, the influence of MSP demand, and how the platform...

Apprentice celebrates data centre success

Laura Allwood, now a fully qualified Project Manager at Arcadis, outlines her journey from Apprentice Project Manager to her current role - along the way obtaining a degree in Construction Management and...

Expert Opinions

Cyber insurance is an MSP growth tool: most of the channel is still treating it as a cost

By Ryan Windt, Head of Growth Marketing at SeedPod Cyber.

Underestimate harmonics at your peril

Harmonics pose a headache for electrical systems in many industries, but data centres are uniquely exposed to the risks. Scott Birchall, Data centres & HVACR application engineer, ABB, explains what harmonics...

Contextual data: the secret sauce for reliable AI agents

By Peter Manta, AI Strategy and Practice Director, Informatica by Salesforce.

The Importance of Strong API Governance in Safeguarding Agentic AI Deployment

By Markus Mueller, Field CTO APIM, Boomi.

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