NEWS

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle time by over 200% using AI powered automation.

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NEWS

Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in enterprise automation initiatives.

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NEWS

Spreadsheets still being used to track IT assets

Ivanti has released survey results highlighting the challenges faced by IT organisations when it comes to aligning their IT Service Management (ITSM) and IT Asset Management (ITAM) processes

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NEWS

A better end user experience for network analytics

ENA V18 delivers high-impact network management to IT groups, powered by Google Maps-based geolocation and enhanced application path tracking.

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NEWS

Network and application performance visibility to drive business innovation

Over 80% of C-Suite, business and IT decision makers believe that digital performance is critical to business growth.

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NEWS

Database performance monitoring for the cloud

Before-and-after analysis and one-second root cause granularity for open-source and NoSQL databases, including MongoDB and PostgreSQL; uniquely enabling SolarWinds customers to manage databases through single provider.

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Upgraded product line simplifies the management of virtual resources and reduces infrastructure...
Remote and hybrid working is driving a permanent shift in how businesses are organising their tech....
Offering expands on recently launched Rackspace Elastic Engineering by leveraging the power of...
Supports more than 1,000 voice, video, and business data applications with the ability to...
New release of KACE Systems Management Appliance (SMA) makes it easy to manage Windows 10 updates...
SailPoint has found that 86% of IT experts in EMEA expect their organisation’s number of SaaS...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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