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IT Management + Service

NEWS

The ITAM Forum launches ISO/IEC 19770-1 certification scheme

Softline Group Northern Europe and HDI Group become the first two organizations certified.

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NEWS

GoTo transforms IT management with new remote monitoring & management tools

GoTo Resolve now includes free remote monitoring and management, advanced helpdesk functionality, and 60+ new features to deliver full IT service management capabilities in 2023.

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Ensono launches Service Mapping

Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their IT estate and application dependencies.

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TeamViewer streamlines global IT support at Henkel

TeamViewer is streamlining the remote support in the IT department of the international consumer goods and adhesives corporation Henkel. Thanks to the secure enterprise connectivity suite TeamViewer Tensor, the Düsseldorf-based company was able to simplify its global internal IT support and make it more efficient.

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NEWS

Adoption of AI stalling in IT departments

More than half of IT pros are not using machine learning in their environment.

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NEWS

Rackspace Technology launches Modern Operations

Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.

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A deep dive into Huntress's 2026 Cyber Threat Report

Delving deep into the organised playbook of modern cybercrime, this article exposes the scale and...

Continuous compliance, continuous deployment, and incident remediation

New Puppet product updates reaffirm the company’s vision for abstracting complexities and...

Waracle expands European presence with HackSoft acquisition

Waracle acquires HackSoft to expand its European footprint and enhance its digital expertise.

The UK's IT skills shortage: A crisis and a call for innovation

The UK faces a severe IT skills shortage. Innovative solutions, like talent sharing, offer hope...

Acronis welcomes Jo Holliday as new general manager for UK & Ireland

Acronis appoints Jo Holliday to lead their UKI operations, focusing on growth and partnership...

Formula 1 enhances data systems with Lenovo cooling

Formula 1 embraces Lenovo cooling technology to boost sustainability and performance in broadcast...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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