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IT Management + Service

NEWS

Park Place Technologies introduces “First-Time Fix Guarantee”

Return trip to correct same issue on same device will receive one-month credit.

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NEWS

ConnectWise acquires Service Leadership, Inc.

ConnectWise to use industry-leading benchmarking data for best practices to help TSPs drive their value creation even in toughest of times.

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NEWS

NHS Scotland selects ServiceNow

NHS Scotland using ServiceNow’s Now Platform to expedite vaccine efforts in fight against COVID-19.

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NEWS

Eagle Eye Networks and Sitasys introduce automated alarm handling solution

With advanced analytics from Eagle Eye Cloud VMS, alarms can now be monitored and acted upon automatically from the evalink Alarm Monitoring Platform, bringing significant operational advantages to service operation centres.

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NEWS

Unified remote monitoring and management

Evolution of Kaseya VSA unifies management of rapidly expanding network of connected devices into one dynamic, easy-to-use solution.

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NEWS

Cognizant to acquire Linium

Cognizant has agreed to acquire Linium, a cloud transformation consultancy group specialising in the ServiceNow platform and solutions for smart digital enterprise workflows. Linium, operating as the ServiceNow business unit of Ness Digital Engineering, a privately-held portfolio company of The Rohatyn Group, helps Fortune 100 clients and others leverage cloud technology to improve operational efficiency and user experience.

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IT teams resolving incidents up to 63 percent faster than before COVID-19 pandemic

IT in “hyper-care” mode to meet unprecedented digital demand.

IT ops and security staff leave businesses at risk

Two thirds (67%) of businesses say that driving collaboration between security and IT ops teams is...

Delivering performance management for business-critical applications

Supports more than 1,000 voice, video, and business data applications with the ability to...

Infovista works with Rakuten Mobile

Strategic radio planning delivered as microservices pave the way for future network automation...

Cloudera unveils private AI solutions for on-premise data centers

Cloudera's latest release brings private AI capabilities on-site, enhancing security and...

Opengear introduces next evolution of Lighthouse Software

Robust new offerings of award-winning Lighthouse software give enterprises full visibility and...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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