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New report suggests organizations are missing a huge opportunity in automation by focusing on operational benefits over top-line growth.
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50% of consumers want blend of technology and human input in retail experience.
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We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication with the customer is making their journey much more efficient and streamlined. But is that really the case or are companies just putting a barrier between them and their customers? By Neil Hammerton,...
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UK workers believe robotic process automation (RPA) will deliver better job opportunities in the future, but better understanding is required to avoid inhibiting adoption.
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In a new survey, Chatbots are still at the top spot as the digital trend considered most important for organisations to embrace in the coming months.
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