Digital Business News Videos Expert Opinions

Successful automated customer self-service can only be achieved through mastery of natural language processing

Self-service is in high demand, but businesses need to be in the best position to deliver it.

Removing barrier to enterprise wide automation

Kryon Process Discovery is said to enable any enterprise to be fully automated in unprecedented time and at unparalleled cost-effectiveness expanding the benefits of RPA for maximum ROI.

Advanced use of automation to double in Europe by 2020

By 2020, 92 percent of European companies will have deployed Robotic Process Automation (RPA) to streamline business processes.

Applying AI technology could improve legal firms’ efficiency by 50%

Scepticism and apprehension over losing hourly revenue is preventing wider adoption of technology among legal firms.

Scandinavian Airlines onboards Neustar

Photo Credit: NextNewMedia  / Shutterstock.comLeading European airline selects unified...

Fujitsu launches Digital Transformation Centre in London

 Fujitsu opens new Digital Transformation Center (DTC) in London to provide customers with...

AI predicts World Cup glory for Brazil but gives England just 5.7% chance of victory

AI-powered analysis of 38,000 international matches and 1 million tournament simulations gives...

AI Pioneers Forum launched to develop AI manifesto

IPsoft, together with other technology leaders, has founded the Global AI Leadership Pioneers...

Huawei launches IoT and AI products

Huawei has released its latest IoT and AI products to help enterprises create intelligent and...

B2B businesses are underestimating customer service and must learn from the B2C approach

The continuing consumerisation of business customers has fundamentally shifted organisational...

DADI CDN powers content distribution into the decentralised era

R_Block & DREAM form partnership

Giving developers reputation control and make the decentralised identity reality.

Service data - the key to success?

Asset and service data will have a gravitational pull beyond service departments, putting a new...

Failing to meet customer expectations

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve...

93 per cent of businesses cannot use analytics to predict individual customers’ needs

Lack of predictive analytics traps customers in vicious cycles based on their past selves.