New study spotlights divide between businesses and consumers over definition of "good" customer experience

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher than customers find acceptable.

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What's the new language of business? Hint, it's no longer accounting....

Forrn years, accounting has been dubbed the language of business.  Where rnhumans communicate our feelings through language in written and verbal rnform, businesses express themselves through accounting statements.  But rnall that's changing.  And fast.  As companies turn their...

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Death of the high street 50% of all retail could move online by 2044

Thern advent of technology has turned the UK retail sector on its head rnproviding greater value, greater convenience and greater variety, all rnfrom the comfort of our own homes. The downfall of this growing rnprominence of e-commerce in our shopping and spending habits is that we're seeing more...

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AO.com reinforces digital resilience with ANS Group

Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed service provider, ANS Group, by adopting a Microsoft rnAzure Site Recovery solution.

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Capgemini launches ‘Capgemini Invent’, a new digital innovation, consulting and transformation global business line

Capgemini Invent combines market leading expertise in strategy, technology, data science and...

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Governments making slow digital progress

Digital business initiatives are high on governments’ agendas. However, governments’ ability...

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NEWS
Travel providers must bridge the personlisation gap

Reliance on legacy systems and siloed data has led...

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Balance needed between shoppers’ demands and privacy concerns

Global survey of 12,000 consumers reveals that personalization and convenience are universal...

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oneclick partners with Levett Consultancy

oneclick AG; the secure digital-desktop in the cloud, has partnered with Levett Consultancy...

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Cisco unveils server for Artificial Intelligence and Machine Learning

Artificial intelligence (AI) and machine learning (ML) are opening up new ways for enterprises to...

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NEWS
Gartner identifies data management 'trigger' technologies

DataOps, private cloud database platform as a service (dbPaaS) and machine learning (ML)-enabled...

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NEWS
The death of the high street - challenge and opportunity

New research study from Rackspace shows 80 percent of retailers are prioritising online services.

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A healthy data opportunity

Healthtech disruptors SymphonyRM and Kyruus are more quickly delivering innovative patient...

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NEWS
CFOs play critical role in driving digital disruption

79% of UK CFOs agree that finance will continue to move from core finance skills to advanced...

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Hackney Council can now build mobile applications 50 percent faster

Hackney London Borough Council is using the OutSystems platform to enhance its digital services....

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Videos

Andreas Keiger, Chief Revenue Officer at ZutaCore, discusses the AI power density challenge facing data centre owners and operators, looking at the various liquid cooling options available to address the...
At Data Centre World Frankfurt 2025, we spoke with Oliver Callies from Semsafe to hear about the company’s involvement in the event and their perspective on the data centre industry. Watch the full...
Tom Glover discusses the findings of the company’s recent Q1 2025 EMEA Data Centre Report, which reveal potential challenges around tariffs and wider geopolitical tensions, power constraints and demand...
Michael Akinla, Business Manager UK / Ireland / Nordics at Panduit, explains that, as increasing numbers of data centres are being developed with GPU-based compute as a key growth opportunity, factoring in...

Expert Opinions

CiContinuity, the Business Continuity and Disaster Recovery (BCDR) division of Centerprise International,has launched CiContinuity AWS Backup Service. This comprehensive, policy-based backup and disaster...
By Sebastian Murphy, Technical Director - Data Centers EMEA, blu-3, Shaheed Salie, Technical Manager, blu-3, and Warren McTackett, blu-3.
By Gary Sidhu, SVP Product Engineering at GTT.
By Alec Stewart, Partner, Data Centres, Cundall.