NEWS
Zendesk Relate 2026: Velocity, vision, and the autonomous service workforce

At its 2026 Relate event in Colorado, Zendesk outlined its push towards an autonomous service workforce, revealing new AI platform capabilities. The event focused on balancing AI-driven scale with trust, governance, and operational resilience.

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NEWS
Automation will reshape IT operations within three years, say a third of teams

SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.

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NEWS
Cybersecurity anxiety leads to costly data protection measures

IT leaders survey finds that despite rising hardware costs and sustainability goals, 1/3 of mobiles, laptops and drives destroyed to protect data still function.

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NEWS
43% of enterprise AI initiatives may fail as leaders face shrinking timelines for impact

HCLTech has released findings from its latest Enterprise AI Market Report, The AI Impact Imperatives, 2026, highlighting a growing execution gap as enterprises race to scale AI while facing mounting pressure to deliver results within increasingly compressed timeframes.

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NEWS
SMBs hit a cybersecurity breaking point

New global research shows internal teams can’t keep pace, fueling demand for always-on,...

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NEWS
Zendesk reveals autonomous service workforce

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI...

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NEWS
Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

New global research shows strong investment intent, yet weaknesses in day‑to‑day security and...

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NEWS
Data the primary AI blocker

Nasuni has published the findings from its annual industry research report, The State of Enterprise...

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NEWS
Strong returns from transformation - but only with the right data foundations

Enterprises are investing heavily in digital transformation, but new research suggests the...

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NEWS
Sophos identifies critical weaknesses in identity security

Sophos' latest report highlights the escalating identity security challenges, with high breach...

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NEWS
Integration of Black Kite and Sayari: enhancing third-party risk management

Black Kite and Sayari have partnered to combine cyber risk data with corporate and supply chain...

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NEWS
AHEAD expands European presence with acquisition, leadership appointment, and new foundry facility near London

AHEAD expands its European presence through an acquisition, a senior appointment, and new...

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NEWS
SonicWall launches NSv XS: a future-proof virtual firewall for MSPs and MSSPs

SonicWall has introduced the NSv XS, a subscription-based virtual firewall designed for small and...

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NEWS
Alteryx supports data processing for marine environmental charity initiatives

By integrating the Alteryx One platform, the Marine Conservation Society has enhanced its data...

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NEWS
State of the channel 2026: navigating the AI era

The latest GTIA report reveals AI's dominant role in the future of IT service provision across the...

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Videos

Marketing and Operations Director at Hyve Managed Hosting, Charlotte Webb shares her perspective on the forces reshaping the infrastructure market, from VMware migrations and rising costs to data sovereignty...
Gavin Guinane, Field CTO EMEA at Glean, discusses how enterprises are struggling with AI agent sprawl, governance challenges, and proving ROI at scale. He explores the importance of structured agent...
Data Centre World - Frankfurt 2026
James Drayson, Co-Founder & CEO of Locai Labs and Mark Boost, Founder and CEO of Civo, explains how Locai Labs, the UK’s sovereign AI company, and Civo, the British sovereign cloud provider, have signed a...

Expert Opinions

By Alyssa Sliney SVP of Delivery SAP Data GDC Syniti, part of Capgemini
By Ryan Lacey, UK Transport Market Lead at Sopra Steria
By Katie Barnett, Director of Cyber Security, Toro Solutions
This article explores the growing human impact of cybersecurity work, drawing on an exclusive podcast with Anna Webb, Global Director of Security and Identity Support Services at Kocho, alongside new research...