Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the...
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Delinea has unveiled new research highlighting how ransomware attacks have continued to surge over the past year, despite fewer victims paying. Over two-thirds (69%) of organisations globally have fallen victim to ransomware, with 27% being hit more than once. Meanwhile, attackers are harnessing AI...
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96% of tech professionals view AI agents as a growing security risk, yet 98% of organisations plan to expand adoption.
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xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as organisations expand their ServiceNow implementations.
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AI surpasses ransomware as the top concern, as organizations navigate the double-edged sword of...
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New study of global tech leaders finds IT leaders believe combining functions could boost...
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Cyware survey identifies significant gaps in internal collaboration, tool integration, and...
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Seventy-seven per cent of engineering leaders identify building AI capabilities into applications...
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In the largest global report on data streaming, 89% say DSPs make AI adoption easier.
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73% are investing in AI-specific security tools with either new or existing budgets.
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Public sector organizations recognize the potential of AI for enhancing decision making, improving...
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Unveiled at the RSAC™ Conference, the 2025 LevelBlue Futures Report finds only 29% of executives...
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New study reveals average 29 point gap in sentiment between business and the public across all...
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55% of businesses admit wrong decisions in making employees redundant when bringing AI into the...
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Observability programme maturity is uneven across data quality, data pipelines, and AI/ML models,...
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