NEWS
MSPs optimistic as to business opportunities

Holly Pateman, SVP Product Marketing at Kaseya, discusses the recent Datto State of the MSP: Trends and Forecasts for 2024 Report, which finds a steady transition of traditional VARs to become MSPs, and also highlights the main challenges and technology growth opportunities for the Channel, which include improving the customer experience, vendor consolidation, self-service, storage and cloud. Overall, MSPs are cautiously optimistic as we head into a new year.

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The importance of delivering the Total Experience

John Hayes-Warren, CEO of Agilitas, discusses the findings of the company’s 2023 Channel Trends report, with customer experience and company culture, combining to provide the Total Experience, as the main priorities for the channel. The report also highlighted the importance of leadership, purpose, alliances, skills and sustainability, as John explains.

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Forging a digital path to sustainable IT

Charissa Jaganath, Head of Responsible Business at IT services business Logicalis, discusses the company’s sustainability commitment as outlined in its CIO Summit: Forging a Digital Path to Sustainable IT. She explains how sustainability and a wider ESG focus is front and centre for both Logicalis itself and its ecosystem of partners and customers.

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Refurbished IT makes environmental and economic sense

Nick Stapleton, Managing Director at ETB Technologies, explains how refurbished IT has a significant role to play in helping organisations meet’s their sustainability goals, whilst also providing the kind of cost-savings which can mean the difference between an IT project getting the greenlight or being written off as too expensive to provision.

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Customer experience key to Agilitas’s growth strategy

John Hayes-Warren, Agilitas’s Chief Revenue Officer, outlines the company’s plans to make Fiscal Year 2024 a ‘defining year’, with the focus very much on customer experience transformation, underpinned by the three core competencies of inventory assurance, professional services and smart logistics.

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News

Absolute Security collaborates with ConnectWise for a new RMM integration, empowering MSPs to bolster endpoint protection and resilience.
SuperOps launches an AI-driven marketplace for MSPs with AWS support, aiming to bridge the AI implementation gap in IT workflows.
The African Development Bank recently facilitated a pivotal workshop in Addis Ababa, advancing data exchange capabilities across the continent.
Explore the pressing issues faced by IT teams as highlighted in JumpCloud's latest report.

Expert Opinions

By Francesco Fontana, Enterprise Marketing & Alliances Director at Aruba S.p.A.
By Matthew Whalley, Managing Director, Ilex Content Strategies.
By Jake Madders, Director and Co-Founder, Hyve Managed Hosting.
In the rush to embrace cloud-first strategies, data security has become dangerously misunderstood, and the result is a fragmented, chaotic environment that’s starting to feel like the Wild West.