NEWS
Generative and agentic AI set to transform customer service

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

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NEWS
Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop cloud capabilities amid strong customer demand.

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NEWS
More than half of UK workers would leave their job due to overcomplicated IT systems

59% of UK employees in large businesses are feeling overwhelmed by workplace tech, with 65% of workers in the largest businesses wanting more simplified workplace technology.

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NEWS
ServiceNow to extend leading agentic AI to every employee

ServiceNow’s agentic AI and automation strengths plus Moveworks’ front‑end AI assistant and enterprise search technology to accelerate enterprise AI adoption and innovation.

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NEWS
Talent shortage concerns drive shift to skills-based strategies

Workday has released “The Global State of Skills”, revealing a pressing challenge for...

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NEWS
Significant growth opportunity for global MSPs with cybersecurity leading the way

Research highlights key disruptive trends including the buildout of true cyber resilience, as well...

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NEWS
Gartner identifies top trends in data and analytics for 2025

Gartner has identified the top data and analytics (D&A) trends for 2025 that are driving the...

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NEWS
Keepit report highlights importance of data governance in the age of AI and cyberthreats

Intelligent data governance: Guiding CISOs and CIOs towards cyber resilience through data...

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NEWS
IT professionals suffering from burnout

Almost three quarters (73%) of European IT professionals have experienced work-related stress or...

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NEWS
Businesses intrigued as to AI and sustainability link

More than one in two organisations acknowledge gap in understanding how digital technology can...

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NEWS
IT Trends Report highlights the rise of the IT generalist

78% of IT professionals report work stressors prevent them from upskilling; integrating AI and...

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NEWS
Manufacturers embracing AI, but data gaps remain

The Riverbed Global AI & Digital Experience Survey explores the trends, challenges, gaps and...

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NEWS
BNP Paribas opens technology refurbishment and remarketing centre in France

The new 3,500 square metre technology refurbishment and remarketing centre in Buchelay (Yvelines)...

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NEWS
OT/ICS cyber threats escalate

Dragos has released the Dragos 2025 OT/ICS Cybersecurity Report, our 8th Annual Year in Review, the...

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NEWS
Containerisation gains momentum

Nutanix study highlights how UK organisations are embracing cloud-native technologies while...

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Videos

Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses...
Zeki Turedi, CrowdStrike Field CTO Europe, discusses the findings of the company’s 2026 Global Threat Report, which reveals that AI is accelerating the adversary and expanding the enterprise attack surface....
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
Ben Pritchard, CEO of AVK, discusses the launch of what is believed to be Europe’s first, large-scale, 110 MW on-site microgrid, developed to support early phase site operational resilience. Located within...

Expert Opinions

By David Trossell, CEO and CTO of Bridgeworks
In this Q&A, Christian Stanford, RVP EMEA Channels at DigiCert, discusses the company’s channel-first strategy, the growing urgency around certificate lifecycle management, and how partners can help...
In a Q&A with Zendesk’s VP Marketing EMEA, Emma Acton reflects on how enterprise marketing is evolving. She discusses the shift towards brand-led demand, the continued evolution of account-based marketing,...