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IT Management + Service

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Red Cactus and Tollring introduce AI-driven conversation analytics for CRM systems

Red Cactus and Tollring launch AI conversation analytics to support CRM integration across over 200 systems.

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NEWS

Sunrise supercomputer to support fusion research and AI in the UK

The UK invests in 'Sunrise', a £45 million supercomputer to advance fusion energy research and support AI growth at Culham Campus.

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Teleport named finalist for infrastructure identity management solution

Teleport’s infrastructure identity platform has been named a 2026 SC Awards Finalist in the Best Identity Management Solution category.

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NEWS

AI's role in the evolving shared services sector

AI is increasingly being integrated into shared services, with organisations exploring its potential to support automation, improve processes, and contribute to strategic outcomes beyond efficiency.

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NEWS

WSO2's pivot towards the agentic enterprise with new CMO appointment

WSO2 unveils a fresh focus on supporting agentic enterprises, aiming to strengthen AI deployment under new marketing leadership.

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ServiceNow launches autonomous workforce and EmployeeWorks solutions

ServiceNow introduces AI innovations, Autonomous Workforce and EmployeeWorks, aiming to enhance enterprise productivity and governance.

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Adoption of AI stalling in IT departments

More than half of IT pros are not using machine learning in their environment.

Quest introduces new features to KACE offerings

New release of KACE Systems Management Appliance (SMA) makes it easy to manage Windows 10 updates...

Resiliency remains elusive for many

71% of US companies cited supply chain disruption as the biggest issue; in the UK 73% Brexit...

Tanium unveils Total Experience for ServiceNow

New integration creates exceptional shared experiences by converging IT staff, employee, and...

Over half of outages are avoidable

LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to...

Unified remote monitoring and management

Evolution of Kaseya VSA unifies management of rapidly expanding network of connected devices into...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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