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The Value Stream Management Consortium has announced the full findings of its inaugural research...
Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.
Network disruptions cost UK businesses millions, prompting renewed focus on connectivity and...
Many UK IT leaders face challenges in ensuring AI compliance, with regulations like GDPR and the EU...
Pax8 has been named a Strategic Partner in the UK Government’s AI Skills Boost programme, which...
PagerDuty has launched new capabilities and upgrades for the PagerDuty Operations Cloud.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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