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Which of Seven Sins of IT-Business Disconnect are you guilty of?

IT practitioners serve a critical role in the age of the customer, enabling organisations to win, serve, and retain business in the most efficient way possible – ideally, without any delays. In this endeavour, IT departments pride themselves on their ability to serve business end users, as they frequently meet their KPIs and are able to prove their value up to senior management. By Mark Boggia, Director of Global Partner Learning and Development, Nexthink.

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BLOG

Managing IT networks: are you in or out?

As universities continue to replace old legacy systems and improve their IT infrastructures, Julian Lee, Senior Network Administrator at CoSector - University of London, discusses why outsourcing key IT provisions comes with concrete benefits.

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NEWS

Over half of outages are avoidable

LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to experience an outage so severe it will make national media headlines with 35% expecting job losses.

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NEWS

Aperam selects HCL Technologies to transform end-user experience

HCL to transform the end-user experience and IT operations for Aperam through best-in-class services based on artificial intelligence and automation.

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NEWS

Enterprise cloud complexity makes IT performance extremely difficult to manage

Digital transformation, migration to the enterprise cloud and increasing customer demands have tech leaders looking to AI for the answer.

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NEWS

Performance focuses on endpoint issues

New product helps improve end-user experience by empowering organisations to manage the operational performance of endpoints at scale.

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Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services...
New enhancements include Venafi integration for better security controls.
Pega cloud-based solutions to enable single, consolidated platform for underwriting processes.
Global technology provider Arrow Electronics has signed a distribution agreement with Puppet, a...
Bi-directional ServiceNow integration provides unique visibility across business and IT landscapes.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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