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Organisations can now confidently create highly accurate automation for common IT operations and...
Latest Now Platform release unveils AI-powered process mining with RPA capabilities, search,...
By Mayke Nagtegaal, Messagebird.
Severn Trent has implemented IGEL OS to manage and secure an estate of 6,000 desktop devices spread...
Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...
Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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