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The UK invests in 'Sunrise', a £45 million supercomputer to advance fusion energy research and...
Node4's report reveals a severe shortage of IT professionals in mid-market firms, primarily...
New insights examine how agentic AI is being adopted in customer service and its impact on...
Automated assurance software rapidly resolves network issues and improves service reliability.
Upgraded product line simplifies the management of virtual resources and reduces infrastructure...
The European tweaks to the CSDS Directive drive SMEs towards more sustainable digital practices,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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