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The impact of Agentic AI on the future of customer service

New insights examine how agentic AI is being adopted in customer service and its impact on...

Enterprise AI: transitioning to multi-agent systems

Enterprise adoption of AI is advancing, with multi-agent systems optimising workflows and enhancing...

AI-Powered updates boost data governance and workflow efficiency

Alteryx introduces new features to Alteryx One, enhancing AI capabilities and data governance for...

Beware digital fragmentation

Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...

European organisations face AI security gaps: 2026 forecast

Kiteworks highlights European lag in AI security measures, focusing on governance without adequate...

Hyland launches Knowledge Enrichment to innovate AI workflows

Hyland's new Knowledge Enrichment transforms unstructured content into AI-ready data, optimizing AI...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service