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Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

Centreon unveils monitoring agent

Centreon recently launched its open-source, multiplatform Monitoring Agent, advancing digital...

Tanium unveils Total Experience for ServiceNow

New integration creates exceptional shared experiences by converging IT staff, employee, and...

Overconfidence and under preparedness: A costly cybersecurity oversight for British businesses

New research shows a dangerous complacency in UK cybersecurity strategies, leaving businesses...

nVent expands training hubs across Europe and Australia

nVent opens new service and training centres in Sweden, Germany, Australia, and the UK to offer...

Joseph Vito joins rackspace as senior VP of partnerships

Rackspace Technology adds Joseph Vito to lead global alliance partnerships.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service