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Hitachi Vantara has introduced Lumada Video Insights, an end-to-end, intelligent and adaptable...
Lansweeper, provider of the IT asset management solution of the same name, has announced its new...
The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across...
New product helps improve end-user experience by empowering organisations to manage the operational...
Celonis has introduced the Celonis Intelligent Business Cloud. The Celonis Intelligent Business...
Ricoh has announced a major strategic collaboration with ServiceNow, the AI platform for business...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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