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Spreadsheets still being used to track IT assets

Ivanti has released survey results highlighting the challenges faced by IT organisations when it...

Skillsoft unveils next-gen Percipio platform to bridge learning and business success

Skillsoft launches its upgraded platform to link skills development with business outcomes amidst...

UK law firms report higher AI usage and operational gains

UK legal firms surpass global counterparts in AI adoption, driving efficiency and profitability.

Apex Computing achieves Microsoft security designation

Apex Computing has achieved a third Microsoft Solutions Partner designation, adding Microsoft...

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service