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CIOs and CTOs struggle with multiple vendor model

IT leaders seek to consolidate support and services into a single vendor to achieve greater...

ServiceNow and SoftwareOne form strategic partnership

Strategic collaboration combines ServiceNow’s leading AI and workflow automation capabilities and...

DocuWare Introduces Intelligent Document Processing (DocuWare IDP)

Beacon, NY, Dec 20, 2024– DocuWare unveils its AI-powered Intelligent Document Processing...

ServiceNow’s latest platform release adds to thousands of AI agents

Yokohama platform release includes teams of preconfigured AI agents now available for faster...

BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

USU simplifies IT service management

Hitachi Vantara says that USU, one of Europe’s largest vendors of IT and knowledge management...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service