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The European Parliament has disabled AI features on official devices due to data security concerns...
Catchpoint has introduced a new set of innovative capabilities to advance its Internet Performance...
Move to cloud-based customer experience platform supports collaboration, conversational service and...
Celonis and Fujitsu use process intelligence to support business operations, with reported cost and...
Next Generation of ConnectWise unveiled with new Asio unified platform, launch of the next...
The world’s first self-service IP (Internet Protocol) management platform has launched,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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