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Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...

Tray.ai launches ITSM Agent

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise...

Palo Alto Networks partners with UK's MoJ to enhance security

Palo Alto Networks teams with UK's Ministry of Justice to bolster digital security, optimize...

Wipro to launch 5G edge services solutions suite

The solutions extend Wipro’s BoundaryLess Enterprise – Universal Edge portfolio to offer...

Mary Coombs Supercomputer: A leap forward in UK's digital innovation

The STFC's Hartree Centre unveils the Mary Coombs supercomputer, enhancing AI capabilities and...

Veeam unveils new Data Cloud solutions for MSPs

Veeam Software expands its offerings with Veeam Data Cloud for Managed Service Providers,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service